Front Desk Night Auditor

Westgate Resorts • Williamsburg, VA

1d • $17 • Onsite

About The Position

This position works the overnight third shift and is responsible for completing the nightly audit while supporting front desk operations.
Westgate Historic Williamsburg Resort in Williamsburg, Virginia, provides spacious, period-specific accommodations just a half mile from Colonial Williamsburg – allowing you the incredible opportunity to immerse yourself in American history while helping guests experience an amazing vacation getaway. In addition to providing easy access to Colonial Williamsburg, Westgate Historic Williamsburg Resort is located near Busch Gardens Williamsburg and Water Country USA. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.
Effectively check guests into and out of the resort by performing the following duties.
As the Front Desk Agent, you will provide:
Listens to guest concerns and identifies appropriate solutions.
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment.

Requirements

• High school diploma or general education degree GED.
• The Team Member must regularly lift and/or move up to 15 pounds.
• Follow instructions without close supervision.
• Must be able to work weekends and holidays as needed.
• Required to pass a background screen, drug test, and prove eligibility to work in the United States.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room keys and provides escort instructions to bellhops.
• Date-stamps, sorts, and racks incoming mail and messages.
• Transmits and receives telephone messages.
• Answers inquiries pertaining to hotel services, guest registration, and shopping, dining, entertainment, and travel directions.
• Maintains records of room availability and guest accounts.
• Computes bills, collects payment, and makes change for guests.
• Makes and confirms reservations.
• Posts charges such as room, food, liquor, or telephone to the ledger.
• Makes restaurant, transportation, or entertainment reservations and arranges tours.
• Assists guests with the deposit of valuables in the hotel safe or safe deposit boxes.
• Performs nightly bucket checks.

Benefits

• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Fun, family culture
• Employee Assistance Program (EAP)
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED