Front Desk Reception Agent

Snowmass Club•Snowmass Village, CO

2d•$20 - $24•Onsite

About The Position

Are you someone who loves creating exceptional experiences and making people feel instantly welcome? Snowmass Club Residences is seeking a Front Desk Associate who thrives on hospitality, organization, and anticipating needs before they arise. In this role, you are the first point of contact for owners, members, and guests staying in the Club Residences. You set the tone for their entire visit by delivering warm, personalized service and ensuring every detail of their stay is seamless—from arrival to departure. This position is ideal for someone who enjoys a fast-paced environment, takes pride in organization and accuracy, and genuinely enjoys caring for others. 🌟 What Guides Us OUR MISSION – Inspire lasting memories and meaningful connections with all the comforts of home OUR VISION – To be the Club of choice for work & play OUR VALUES – Y.E.S. ✅ You Elevate Service – Excellence lives in the details 🤝 We Are One Team – Collaboration drives success 🎭 Be A Host – Care deeply for people and place 🌍 Embrace the Adventure – Innovate, adapt, and grow

Requirements

High school diploma or GED preferred
Exceptional interpersonal and communication skills
Strong attention to detail and organizational abilities
Ability to multitask in a fast-paced hospitality environment
Professional demeanor with a passion for service and guest care
Comfortable using technology and front desk systems
Ability to maintain calm and professionalism during busy check-in and check-out periods
Frequent standing, sitting, and walking for extended periods
Occasional bending, lifting, pulling, and stooping
Ability to lift and carry up to 50 pounds
Repetitive hand and wrist movements including typing and computer use
Ability to clearly read computer screens and documentation
Ability to remain composed and attentive during high-pressure situations

Responsibilities

Promote a positive and supportive team culture while demonstrating professionalism in every interaction
Lead by example in delivering exceptional hospitality and anticipating guest needs
Support colleagues by sharing knowledge, guidance, and encouragement to ensure consistent service standards
Maintain discretion and confidentiality while handling sensitive guest or owner information
Welcome owners, members, and guests with warmth and professionalism during arrival and departure
Register guests and owners while ensuring accurate data entry and accommodating special requests whenever possible
Coordinate room status updates with Housekeeping and Engineering including check-outs, early arrivals, late departures, and maintenance requests
Conduct final inspections of residences to ensure cleanliness, functionality, and readiness for guest occupancy
Operate front office equipment including phone systems, printers, and property management software
Issue and manage room keys and safe deposit boxes according to Club procedures
Follow all cash, credit, and financial handling procedures
Assist with pre-arrival preparations to ensure residences and amenities are ready for guest arrival
Maintain strong knowledge of Club activities, amenities, dining outlets, and services
Provide information about the Club, residence locations, and parking options
Use professional telephone etiquette and provide prompt, courteous responses to guest inquiries
Process guest mail, packages, and messages efficiently
Promote Club services through thoughtful recommendations and suggestive selling
Operate and troubleshoot guest-use equipment including gaming systems, arcade machines, shuffleboard, air hockey tables, and vending machines
Assist members and guests with equipment use to ensure everything operates smoothly
Communicate effectively with all Club departments including Golf, Racquets, Restaurants, Spa & Fitness, Housekeeping, Engineering, Accounting, HR, Concierge, Bell Services, and Marketing
Maintain a clean, organized, and welcoming front desk and lobby environment
Report unusual situations, guest concerns, or service opportunities to the Residences Director
Provide suggestions to leadership for improving guest experience and front desk operations