Front Desk & Registration Associate

CHELSEA PIERS LP•New York, NY

1d•$20 - $23•Onsite

About The Position

Chelsea Piers is seeking to hire a full-time Front Desk + Registration Associate to join our Hospitality team at the Field House. This role will report directly to the Registration Manager and the Assistant General Manager, and will work closely with all Department Managers. The schedule for this role is Monday, Thursday, and Friday 3:00pm – 11:00pm, and Saturdays 8:30am – 2:00pm. One other shift is flexible. These hours are subject to change based on scheduling needs and programming and at the discretion of the Supervisor. As a Front Desk + Registration Associate you will be expected to: Front Desk Responsibilities (70%): Create and enhance relationships between Field House patrons and Chelsea Piers with greetings and farewells, as well as assisting with directions Answer and direct phone calls & emails appropriately Be aware, review, and update scheduled events/programming Must always maintain a neat and professional appearance, including the wearing of assigned nametag and uniform Maintain a clean, organized, and efficient retail and apparel space Consistently replenish inventory of safety supplies and be mindful of safety procedures Confirm existing private lesson times with customers and staff Receive deliveries and provide timely communication to recipients Log accident & occurrence reports Display a thorough understanding of the Field House and all its offerings Respond to building issues and troubleshoot internally/externally as necessary Provide proper and polite communication to Field House patrons and guests Maintain building safety, including opening and closing procedures Other business-related duties as assigned Registration Responsibilities (30%): Assist customers with all aspects of Field House registration including but not limited to; providing information on our programs, registering patrons for classes, and managing account profiles Accurately and efficiently execute customer transactions, registrations, and payments, including Team and Scholarship payments Ensure that class schedules are accurate and up to date in customer platform. Manage special projects such as exporting classes, including but not limited to adult classes and toddler gym sessions. Respond to class inquiries over the phone, via email, and in person in a friendly manner Maintain class waitlists, including outreach Other business-related duties as assigned This is not a comprehensive list of responsibilities and can change at any time at the discretion of your supervisor.

Requirements

Must have superior customer service skills and at least 1 year of face-to-face customer service experience
Must be energetic and hard working
Must have excellent English verbal & written communication skills
High School Diploma/GED required
Must always maintain professional and courteous manner
Must have strong organizational skills and attention to detail
Must enjoy working in a team environment
Should have experience with Microsoft 365 and CRMs
Must be able to lift and carry objects up to 25lbs
Ability to lift, carry, load, unload, push, and pull up to 30lbs
Ability to stand, sit, bend, stoop and walk for the majority of their time at work

Nice To Haves

Prior cashier experience a plus

Responsibilities

Create and enhance relationships between Field House patrons and Chelsea Piers with greetings and farewells, as well as assisting with directions
Answer and direct phone calls & emails appropriately
Be aware, review, and update scheduled events/programming
Must always maintain a neat and professional appearance, including the wearing of assigned nametag and uniform
Maintain a clean, organized, and efficient retail and apparel space
Consistently replenish inventory of safety supplies and be mindful of safety procedures
Confirm existing private lesson times with customers and staff
Receive deliveries and provide timely communication to recipients
Log accident & occurrence reports
Display a thorough understanding of the Field House and all its offerings
Respond to building issues and troubleshoot internally/externally as necessary
Provide proper and polite communication to Field House patrons and guests
Maintain building safety, including opening and closing procedures
Assist customers with all aspects of Field House registration including but not limited to; providing information on our programs, registering patrons for classes, and managing account profiles
Accurately and efficiently execute customer transactions, registrations, and payments, including Team and Scholarship payments
Ensure that class schedules are accurate and up to date in customer platform.
Manage special projects such as exporting classes, including but not limited to adult classes and toddler gym sessions.
Respond to class inquiries over the phone, via email, and in person in a friendly manner
Maintain class waitlists, including outreach
Other business-related duties as assigned