Front Desk Security Coordinator - Site Security
About The Position
The Front Desk Security Coordinator is the first point of contact for the university’s corporate office, responsible for safeguarding people, information, and facilities while delivering exceptional customer service to staff, students, visitors, and vendors. This role integrates front desk operations with security procedures to maintain a safe, organized, and professional environment in a fast-paced online university setting. The ideal candidate will proficiently manage visitor check-in, badge issuance, wayfinding, lost-and-found operations, and basic security procedures, ensuring a safe, welcoming, and compliant environment. This role requires strong communication skills, attention to detail, discretion, and the ability to multitask in a fast-paced setting. As a Front Desk Coordinator – Site Security, you’ll serve as the first point of contact for staff, students, visitors, and vendors—playing a critical role in safeguarding people, information, and facilities while delivering exceptional customer service. The Front Desk Security Coordinator integrates front desk operations with security procedures to maintain a safe, organized, and professional corporate office environment. This role manages visitor access, badge issuance, wayfinding, and lost-and-found operations while supporting security processes and compliance requirements. The ideal candidate brings strong communication skills, attention to detail, discretion, and the ability to multitask in a fast-paced setting
Requirements
- High school diploma or equivalent
- 3+ years of experience in security operations (safety and security procedures, emergency response, incident escalation)
- 1+ years of experience in front desk, receptionist, hospitality, or customer service
- Experience with Microsoft Office programs (Word, Outlook, Excel)
- Ability to sit or work at a computer workstation for extended periods, with occasional standing or walking
- Occasional lifting of supplies and operation of front desk equipment (badge printers, computers, cameras)
Nice To Haves
- First Aid/CPR/AED training
- Experience with ServiceNow or similar ticketing platforms
- Experience with electronic badge access systems, and visitor management software
- Experience in building management systems or corporate security environments
- Familiarity with customer service best practices and emergency procedures
Responsibilities
- Serve as the first point of contact by greeting and assisting visitors, students, faculty, staff, and vendors while verifying authorization for access as needed
- Manage visitor check-in, badge issuance, access credentials, escort requirements, and accurate visitor logs
- Support security operations including access control systems, incident reporting, lost-and-found management, and emergency response procedures
- Coordinate with Facilities, Safety & Security, IT, People & Talent, Legal, and site leadership regarding access, vendors, and safety needs
- Maintain confidentiality, data protection standards, and a professional reception environment while upholding university brand and service expectations
Benefits
- medical, dental, vision, telehealth and mental healthcare
- health savings account and flexible spending account
- basic and voluntary life insurance
- disability coverage
- accident, critical illness and hospital indemnity supplemental coverages
- legal and identity theft coverage
- retirement savings plan
- wellbeing program
- discounted WGU tuition
- flexible paid time off for rest and relaxation with no need for accrual
- flexible paid sick time with no need for accrual
- 11 paid holidays
- other paid leaves, including up to 12 weeks of parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
