Front Desk Support II

Housing Authority of Salt Lake•Sunrise Metro, UT

1d•$18 - $25•Onsite

About The Position

The Housing Authority of Salt Lake City (HASLC), is a federally funded Special Purpose Government Agency, created to provide rent subsidies, and promote affordable housing for low-income persons residing in Salt Lake City . HASLC is the largest public housing authority in the state of Utah and the largest provider of Affordable Housing in the Salt Lake Valley. We currently assist over 10,000 individuals, who are seniors, persons with disabilities, children, previously homeless, and households with minimal income, a place to call home. General Purpose as Front Desk Support II The Front Desk Support II is responsible for professionally and courteously performing clerical duties and general front desk monitoring for apartment communities. This position also supervises other Front Desk Support staff at the property.

Requirements

High School diploma or equivalent with 2 years’ experience performing high public contact receptionist duties, security, social services, or related work; or an equivalent combination of education and experience.
Ability to effectively work independently and in a team environment.
Ability to relate to and communicate professionally with persons from all socio-economic, ethnic, and racial backgrounds.
Exceptional customer service skills with proper telephone etiquette.
Knowledge of customer services principles and best practices.
Proficient in Microsoft Office.
Knowledge of standardized office practices & procedures and record keeping methods.
Ability to follow instructions and make decisions according to agency policies and procedures.
Ability to manage several tasks simultaneously while working under pressure.
Ability to communicate effectively in English, both orally and written.
Ability to maintain confidentiality and professionalism.

Nice To Haves

Supervisory experience is a plus.

Responsibilities

Monitor security cameras ensuring residents follow building regulations.
Monitoring building access by all visitors.
Answering incoming telephone calls, directing calls, taking messages, and providing information/community referrals as appropriate.
Maintain a detailed daily log of events during shift.
De-escalating volatile situations using courteous and respectful language.
Promptly record and reports all needed repairs to appropriate staff.
Responds to emergency situations by calling 911 when necessary.
Creates monthly log sheets, files end of month paperwork, approves overnights manages staff time off requests and payroll.
Provides supervision to Front Desk Support staff
Other duties as required.