Front Office Agent

Beyond Grad • Massachusetts, DC

3d

About The Position

The placement opportunity includes the following departments and positions: Department: Orientation Position: Onboarding Duration: 1 month Job Description: You will receive orientation to the company and local community and includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes and transportation options; meet key contacts and other employees; receive computer training on company systems; receive orientation to local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled to take up to one month and takes places concurrently with the first phase of training. Department: Rooms Division Position: Guest Services Agent Duration: 3 months Job Description: You will learn processes for preparing VIP arrivals, assign amenities, process special needs; contact top clients prior to arrival; inspect rooms and suites for VIPs/repeat guests prior to arrival; act as liaison between guest and operating departments; maintain and update hotel guests database; escort arriving VIPs/repeat guests to their room and provide hotel tour upon check in; provide highest standard of service; handle VIP complaints efficiently; coordinate teamwork with other departments. Department: Rooms DivisionPosition: Concierge Duration: 4 monthsJob Description: You will learn responsibilities of concierge and guest services staff; learn to answer questions and make reservations for various services; learn to keep accurate records of arrangements made; assist answering questions and/or give directions to hotel facilities; learn to coordinate activity reports to track reservation bookings; introduce guests to property and guest rooms and assist with the coordination of luggage delivery; maintain current information and materials regarding hotel facilities and services, local restaurants and attractions; maintain a current resume book related to conventions, meetings, and special events. Department: Rooms Division Position: Housekeeping Supervisor Duration: 4 months Job Description: You will learn to inspect guest rooms and public spaces to ensure compliance with all standards; assist in scheduling room, turndown, mini -bar and linen attendants; provide training, coaching and counseling for better performance; learn to supervise performance of all team members; produce schedules for employees in accordance with staffing guides/ productivity requirements; review and adjust staffing daily to ensure optimum staffing levels; review assignments of employees and make adjustments; manage administrative functions in accordance with established standards; evaluate, coach, counsel and provide leadership support.

Requirements

• You are enrolled in a post secondary ministerially recognized academic institution in the hospitality industry OR have a hospitality degree and at least 1 year of recent relevant work experience in the (ultra) luxury hotel industry (outside of the USA) OR have 5 years recent relevant work experience in the (ultra) luxury hotel industry (outside the USA)
• You have shown consistent career growth over the last years.
• You have shown serious commitment to your most recent employers.

What This Job Offers

• Education Level: No Education Listed