Front Office Coordinator

Family Allergy & Asthma•Conway, AR

19h

About The Position

The Front Office/Patient Access Coordinator is responsible for demonstrating knowledge and application of job duties and functions under the direction of his/her manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company’s core values.

Requirements

Effective communication skills to include:
Ability to fluently speak and read English
Ability to read and interpret documents such as safety rules, handbooks, policies, and procedure manuals
Ability to communicate effectively, verbally and written, with all levels of staff and patients
High school diploma or GED required
Prior medical office experience, preferred
Strong computer skills
Must be a quick learner, organized, and team oriented
Excellent communication and customer service skills
Previous customer service experience
Valid Driver’s License required
Acceptable results on Office of Inspector General, State Medicaid Exclusions, Abuse Registry Checks, Background Screenings, Drug Screen, and Sanction Checks
Ability to travel to satellite offices, as needed
Must be at least 18 years of age
Ability to work with patients directly and pleasantly
Ability to work independently

Nice To Haves

Prior medical office experience, preferred

Responsibilities

Check patients in and out
Copy/scan insurance cards
Take patient photo
Collect co-pays and deductibles
Post payments to patient account
Encourage portal utilization
Ensure that all required consent forms are signed
Balance all money collected at the end of day and prepare deposit
Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients
Enter patient demographics, insurance, and referral information into IMS
Prepare front desk prior to the start of clinic: confirm benefits on all testing patients, print schedules, unroll phones (if applicable), prepare all paperwork, and check messages
Scan testing sheets and all other paperwork as needed
Cancel and reschedule appointments as needed
Keep up with medical records requests, medical records phone messages and reminders, chart views, and scan old charts into IMS as requested
Process Allergy Zone purchases
Responsible for individually assigned front office tasks; reminders and cancellations, failed faxes, send online survey, DOMA calls, returned mail, website appointment requests, insurance needed reminders, night calls, recall cards, adding new referring providers to IMS, recall report, and patient portal responses
Maintain and follow HIPAA policies and procedures
Travel to satellite clinics as scheduled