Front Office Manager (Overnight) - InterContinental New York Barclay
About The Position
At InterContinental New York Barclay, we are looking for a confident and service-driven leader to oversee our overnight Front Office operations. As the Manager on Duty during overnight hours, you will play a critical role in ensuring seamless operations, guest satisfaction, and hotel safety, while upholding the highest luxury service standards. This is a unique opportunity to take ownership of the hotel during the night shift, make impactful decisions, and create memorable guest experiences in a dynamic, fast-paced environment. Job Overview Assist in managing all aspects of the Front Office during the overnight shift, including guest services, night audit, and hotel safety/security. Ensure smooth overnight operations, resolve guest concerns, and maintain brand standards while maximizing guest satisfaction and operational efficiency. Serve as Manager on Duty overnight, handling all hotel operations in the absence of senior leadership.
Responsibilities
- Oversee all overnight hotel operations, with a primary focus on Front Office, night audit, and guest services.
- Act as the primary point of contact overnight for all departments, ensuring seamless communication and issue resolution.
- Supervise overnight Front Office staff and ensure proper coverage with limited staffing.
- Complete and/or oversee the night audit process, ensuring accuracy of financial transactions, reporting, and system balancing.
- Ensure all cash handling, billing, and credit procedures are properly followed in accordance with company policies.
- Monitor hotel safety and security procedures, respond to emergencies, and act as the key decision-maker overnight.
- Conduct routine overnight inspections of public areas, lobby, and front office to ensure cleanliness, safety, and brand standards.
- Handle and resolve guest complaints or service recovery situations independently, ensuring high levels of guest satisfaction.
- Support and train overnight staff on systems, emergency procedures, and service standards.
- Coordinate with Housekeeping, Engineering, and Security for any overnight operational needs or incidents.
- Review arrivals, departures, and VIPs for the following day to ensure operational readiness.
- Maintain detailed shift logs and reports for handover to morning leadership.
- Assist with staffing or HR-related matters and escalate serious concerns as needed.
- Perform additional duties and support team members during peak overnight periods.
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
- Hotel discounts worldwide
- chance to work with a great team of people
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
