Fulfillment Supervisor

GSP Marketing Technologies•Provo, UT

About The Position

Job Summary: Reporting to the Fulfillment Manager, the Fulfillment Supervisor is responsible for managing all the activities related to the fulfillment process. These duties include but are not limited to product fabrication, order preparation, order collation and packaging, and shipment processing and manifesting. This individual will also be responsible for workflow management, and organization for the fulfillment workspace. Duties and Responsibilities: Continued development and management of cohesive workflow process Ensure correct work is flowing through department in an accurate, efficient and timely fashion Communication of production schedule priorities within the department Prioritize, facilitate & expedite all production activities ensuring they are consistent with customer needs (due dates) Ensure accuracy & completeness of reporting tools Monitor collection methods, accuracy and reporting frequency for all metrics and data for improvement Accurate & timely collection and analysis of data used to measure process improvement and workflow management against established department metrics (Daily, weekly, monthly and annually) Continued development and process improvement including but not limited to: Workflow system development Recommendation and development of future automated order picking systems and processes Benchmark & track the latest shipping systems and small package delivery service options with the intent on minimizing freight expense to GSP and our customers Develop and provide regular status updates to the pertinent personnel and senior management Ensure the positive and required interaction between Fulfillment & other departments Refine, communicate, and manage to the department policies and procedures Establish and monitor all training (New and existing) activities for the department

Requirements

Highly organized and detail-oriented
Motivated by excellence and is results driven
Give and take instruction and work with minimal supervision
Self-motivating and self-managing
Excellent English verbal and written communication skills
Manage large workloads, and maintain high quality and accuracy of work
Meet deadlines and mitigate disruptions to work flow
Proficient in math such as arithmetic, fractions and percentages
Able to lift a minimum of 50 lbs
Work scheduled mandatory weekends and overtime
Build effective relationships and build an effective team
Work well with a team and contribute positively to GSP culture

Responsibilities

managing all the activities related to the fulfillment process
product fabrication
order preparation
order collation and packaging
shipment processing and manifesting
workflow management
organization for the fulfillment workspace
Continued development and management of cohesive workflow process
Ensure correct work is flowing through department in an accurate, efficient and timely fashion
Communication of production schedule priorities within the department
Prioritize, facilitate & expedite all production activities ensuring they are consistent with customer needs (due dates)
Ensure accuracy & completeness of reporting tools
Monitor collection methods, accuracy and reporting frequency for all metrics and data for improvement
Accurate & timely collection and analysis of data used to measure process improvement and workflow management against established department metrics (Daily, weekly, monthly and annually)
Continued development and process improvement including but not limited to: Workflow system development
Recommendation and development of future automated order picking systems and processes
Benchmark & track the latest shipping systems and small package delivery service options with the intent on minimizing freight expense to GSP and our customers
Develop and provide regular status updates to the pertinent personnel and senior management
Ensure the positive and required interaction between Fulfillment & other departments
Refine, communicate, and manage to the department policies and procedures
Establish and monitor all training (New and existing) activities for the department