Gallery Host

Hersha Hospitality Management LP•Washington, DC

About The Position

Act as host providing guests with a full range of individualized service during hotel stay. Potential Career Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Requirements

High School diploma or equivalent preferred.
Previous customer service experience required or equivalent training.
Dynamic, engaging and passionate personality with the ability to multi-task.

Responsibilities

Greet, register, and assign rooms to guests of the hotel.
Verify customers' credit, and establish payment method.
Make and confirm external reservations for dinner, entertainment, and transportation.
Compute bills, collect payments, and make change for guests.
Answer hotel phone and handle guest requests and inquiries.
Transmit and receive messages, using telephones or PMS system.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Perform bookkeeping activities, such as balancing accounts.
Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
Act as a private lounge host.
Practice safe work habits and use required safety equipment.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Perform other duties as requested by management.