Gatehouse Supervisor

KW PROPERTY MANAGEMENT AND CONSULTING•Boca Raton, FL

About The Position

As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling, showing respect with name recognition and eye contact, accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties, being accountable to show a positive attitude and accountable for your actions, and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting. Duties and Essential Functions include the following. Other duties may be assigned to meet business needs. The Gatehouse Supervisor must manage all direct reports to ensure that all employees stand and greet everyone that approaches the visitor lane seeking access to the property in a friendly and professional manner. It is important that all attendants greet all residents returning home via the resident lane. The Gatehouse Supervisor will always ensure that direct reports will provide informational assistance as required. In addition, knowledge of locations throughout the property in order to properly direct traffic within the community. Responsible for the record keeping of all traffic entering the property, both vehicular and pedestrian. Responsible for ensuring that gatehouse attends are abiding, observing, recording, and communicating actions, activities, incidents and/or any information that may be of interest to the Management Office, Gatehouse Supervisor or the Front Desk personnel. Will ensure that all appropriate paperwork is legible and to standards. Gatehouse Supervisor will ensure that only Authorized Personnel are allowed Gatehouse into the community. Parking in front of the building or in the Fire Lanes is prohibited. ONLY Pick up or drop off is permitted. The Gatehouse Supervisor will always use proper telephone etiquette when speaking or answering the telephone. Greet ALL callers with “Good Morning, Good Afternoon, or Good Evening. Thank you for calling Property name, gate house. This is (your name), how may I assist you.” The Gatehouse Supervisor will report all deficiencies to Chief Engineer, Management Office, and the Front Desk personnel once they perform their daily checks of all common areas such as: Any water leaks regardless of the size and severity, fire alarm violations, audible or silent, malfunctioning of equipment. An Incident report or work order to note any deficiencies observed. Incident reports should be submitted to the Management office immediately. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment This position is often located away from the management office and may be located in a small structure. The working environment may be indoors or outdoors. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity, auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type/Expected Hours of Work This is a full-time non-exempt position. Days and hours of work will be determined by the property, but will require flexibility for days, nights, weekends and if a team member calls off to cover the shift. This schedule may change to accommodate the business needs of the property. Travel No travel is expected for this position. Required Education and Experience A positive attitude and willingness to work with a diverse population. High school diploma or GED. Prior experience as a Gatehouse or Gatehouse Supervisor Strong verbal and written communication skills. Detail-oriented and dependable. Position Supervision Employee reports directly to the Property Manager. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

A positive attitude and willingness to work with a diverse population.
High school diploma or GED.
Prior experience as a Gatehouse or Gatehouse Supervisor
Strong verbal and written communication skills.
Detail-oriented and dependable.

Responsibilities

Manage all direct reports to ensure that all employees stand and greet everyone that approaches the visitor lane seeking access to the property in a friendly and professional manner.
Ensure that all attendants greet all residents returning home via the resident lane.
Ensure that direct reports will provide informational assistance as required.
Provide knowledge of locations throughout the property in order to properly direct traffic within the community.
Responsible for the record keeping of all traffic entering the property, both vehicular and pedestrian.
Responsible for ensuring that gatehouse attends are abiding, observing, recording, and communicating actions, activities, incidents and/or any information that may be of interest to the Management Office, Gatehouse Supervisor or the Front Desk personnel.
Ensure that all appropriate paperwork is legible and to standards.
Ensure that only Authorized Personnel are allowed Gatehouse into the community.
Use proper telephone etiquette when speaking or answering the telephone.
Report all deficiencies to Chief Engineer, Management Office, and the Front Desk personnel once they perform their daily checks of all common areas