General Manager

Clean Team • Fort Wayne, IN

1d • Onsite

About The Position

We are a growing commercial cleaning, janitorial, and facility services company seeking an experienced General Manager to lead branch operations in Fort Wayne, Indiana. This leadership role is responsible for P&L management, operations management, workforce leadership, customer retention, and business development within a fast-paced, labor-driven service environment.

Requirements

• 5+ years of experience in branch management, operations management, or multi-site leadership
• Background in commercial cleaning, janitorial services, facility management, building services, or service-based industries
• Proven success with budget management, cost control, workforce management, and EBITDA growth
• Strong skills in team leadership, conflict resolution, performance coaching, and strategic planning
• Experience with B2B account management, contract services, and recurring revenue models
• Proficient in analyzing operational reports, labor modeling, and production rates

Nice To Haves

• Service industry leadership (cleaning, maintenance, security, logistics, staffing, or similar labor-driven operations)
• Experience managing hourly workforce environments
• CRM or workforce management software experience

Responsibilities

• Lead branch operations, multi-site management, and field operations teams
• Manage full P&L responsibility , budgeting, forecasting, and EBITDA performance
• Control direct labor costs, staffing levels, overtime management, and productivity metrics
• Drive customer retention, account management, and client satisfaction
• Oversee janitorial services, commercial cleaning operations, facility maintenance support services
• Execute business development strategies, B2B sales growth, and contract expansion
• Conduct performance management, employee engagement initiatives, and succession planning
• Ensure compliance with OSHA, safety regulations, quality control standards, and company policies
• Monitor KPIs including revenue growth, gross margin, labor percentages, and service delivery metrics

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed