General Manager of 1922 Club

Compass Group•Columbus, OH

9d•$90,000 - $100,000

About The Position

The General Manager is a field expert who is passionate about our business, people, and financial wins. An excellent communicator, the ideal candidate will have the ability to work well both individually and within a collaborative team as part of the coolest job in sports—elevating the private member experience at the 1922 Club inside Ohio Stadium. Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. About LevyThe disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. Job Summary Position focus and priorities • Builds and fosters the overall influence of leadership, including strong internal (Culinary, Premium, Catering, HR, Finance, Stadium Ops, Safety/Security) and external (Ohio State Athletics, client, vendor, and member) relationships • Approachable and trustworthy/principled; delivers on promises and models Levy’s hospitality standards at all times • Manages talent across FOH and BOH: recruits, hires, schedules, trains, and develops team members; ensures brand clarity through menu, wine, and beverage knowledge; drives cross-training, pre-shifts, and adherence to steps of service • Influencer who can effectively manage change within the team (e.g., game day pivots, new concepts, technology rollouts, event-day operational resets, private events) • Develops and implements business and operational efficiency plans, including show-quality standards, standard operating procedures (SOPs), checklists, function setup/breakdown, inventory controls, cash handling, waste reduction, and labor deployment • Influences both vertically and horizontally, partnering with the Executive Chef, culinary leadership, premium service leadership, and the broader Levy/Ohio State team to deliver a single, seamless guest experience • Highly organized, effective planner who maintains event calendars, BEO alignment, staffing matrices, weekly schedules, and timely daily/weekly reporting; supports annual planning and targeted initiatives • Maintains state, federal, client, and Levy compliance, including responsible alcohol service policies, safety and sanitation (ServSafe/HACCP), and all Ohio Stadium and client requirements • Engages in and impacts the financial goals of the operation: forecasts sales and labor, optimizes COGS and labor %, owns inventory practices and variance control, and supports P&L reviews • Maintains positive guest/member relationships through proactive floor leadership, table touches, VIP/reservation management, timely service recovery, and member-centric personalization to grow retention and spend • Trains and reinforces wine and beverage program standards; ensures accuracy of menu execution and fulfillment of guest-specific service requests and dietary needs • Holds team accountable to Levy steps of service and performance expectations; uses performance management tools to coach, recognize, and—when necessary—correct performance • Ensures team members have the tools, product, and information necessary to complete their jobs safely and effectively; promotes a cooperative work climate that maximizes productivity and morale • Conducts regular communication rhythms (pre-shifts, post-shifts, stand-ups, one-on-ones, all-hands) and executes required daily/weekly reporting in a timely manner • Executes all function setups and breakdowns correctly, efficiently, and expeditiously; ensures “show ready” standards at all times • Partner relations ownership: builds trust and alignment with the client and key partners; actively adjusts and corrects in real time based on feedback • Drives innovation appropriate for a premium private club: pilots new service styles, themed game-day activations, tasting events, and technology that enhance the member experience and business outcomes • Other duties, as assigned

Requirements

5+ years of experience in a food and beverage operational position
High level of computer literacy
Passion for hospitality, food, and retail
Excellent interpersonal and stakeholder management skills

Nice To Haves

Bachelors degree in Hospitality Management is preferred

Responsibilities

Builds and fosters the overall influence of leadership, including strong internal (Culinary, Premium, Catering, HR, Finance, Stadium Ops, Safety/Security) and external (Ohio State Athletics, client, vendor, and member) relationships
Approachable and trustworthy/principled; delivers on promises and models Levy’s hospitality standards at all times
Manages talent across FOH and BOH: recruits, hires, schedules, trains, and develops team members; ensures brand clarity through menu, wine, and beverage knowledge; drives cross-training, pre-shifts, and adherence to steps of service
Influencer who can effectively manage change within the team (e.g., game day pivots, new concepts, technology rollouts, event-day operational resets, private events)
Develops and implements business and operational efficiency plans, including show-quality standards, standard operating procedures (SOPs), checklists, function setup/breakdown, inventory controls, cash handling, waste reduction, and labor deployment
Influences both vertically and horizontally, partnering with the Executive Chef, culinary leadership, premium service leadership, and the broader Levy/Ohio State team to deliver a single, seamless guest experience
Highly organized, effective planner who maintains event calendars, BEO alignment, staffing matrices, weekly schedules, and timely daily/weekly reporting; supports annual planning and targeted initiatives
Maintains state, federal, client, and Levy compliance, including responsible alcohol service policies, safety and sanitation (ServSafe/HACCP), and all Ohio Stadium and client requirements
Engages in and impacts the financial goals of the operation: forecasts sales and labor, optimizes COGS and labor %, owns inventory practices and variance control, and supports P&L reviews
Maintains positive guest/member relationships through proactive floor leadership, table touches, VIP/reservation management, timely service recovery, and member-centric personalization to grow retention and spend
Trains and reinforces wine and beverage program standards; ensures accuracy of menu execution and fulfillment of guest-specific service requests and dietary needs
Holds team accountable to Levy steps of service and performance expectations; uses performance management tools to coach, recognize, and—when necessary—correct performance
Ensures team members have the tools, product, and information necessary to complete their jobs safely and effectively; promotes a cooperative work climate that maximizes productivity and morale
Conducts regular communication rhythms (pre-shifts, post-shifts, stand-ups, one-on-ones, all-hands) and executes required daily/weekly reporting in a timely manner
Executes all function setups and breakdowns correctly, efficiently, and expeditiously; ensures “show ready” standards at all times
Partner relations ownership: builds trust and alignment with the client and key partners; actively adjusts and corrects in real time based on feedback
Drives innovation appropriate for a premium private club: pilots new service styles, themed game-day activations, tasting events, and technology that enhance the member experience and business outcomes
Other duties, as assigned