General Manager – Family Adventure Park

LiggettvilleAllegan Township, MI
3d$50,000 - $70,000Onsite

About The Position

Allegan Event is a growing family entertainment center in West Michigan featuring ropes courses, climbing attractions, arcade games, food & beverage, and expanding outdoor attractions including our Sky Tour Zip. We are looking for a hands-on General Manager to lead our location, support team performance, and help grow the business while maintaining the highest standards of safety and guest experience. This role is the primary on-site leader, responsible for daily operations, team leadership, revenue performance, and ensuring every attraction operates safely and efficiently.

Requirements

  • 3+ years leadership experience in family entertainment, hospitality, retail, or food service
  • Track record of increasing sales or improving location performance in a hospitality, entertainment, or retail environment.
  • Experience managing teams in a fast-paced environment
  • Strong organization and leadership skills
  • Business-minded with the ability to support revenue growth and operational performance
  • Comfortable working hands-on while leading the team
  • Experience with POS systems, scheduling systems, and basic inventory management
  • Flexible availability including evenings, weekends, and holidays
  • Must be at least 21 years old with reliable transportation
  • A strong safety mindset and attention to detail are essential for success in this role.

Responsibilities

  • Enforce all company safety standards and operating procedures
  • Complete daily attraction and ride inspections
  • Ensure staff certifications and training requirements are maintained
  • Identify and report hazards immediately
  • Maintain a culture where safety comes before speed or convenience
  • Oversee daily operations across attractions, arcade, food & beverage, and guest services
  • Serve as the primary on-site leader during operating hours
  • Maintain a clean, organized, and guest-ready facility
  • Resolve guest concerns quickly and professionally
  • Ensure the team delivers a consistently great guest experience
  • Support initiatives that grow revenue through guest engagement, events, and promotions
  • Ensure birthday parties, group events, and busy weekends run smoothly
  • Monitor daily performance, staffing efficiency, and operational readiness
  • Identify opportunities to improve guest experience and repeat visits
  • Hire, train, schedule, and lead team members
  • Build a positive, accountable team culture
  • Support staff development and consistent performance
  • Ensure clear communication and expectations across the team
  • Manage schedules within labor targets
  • Oversee inventory counts and redemption inventory
  • Maintain organized supply and storage systems
  • Monitor operational metrics including sales, safety compliance, and guest feedback
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