General Manager – Family Adventure Park
About The Position
Allegan Event is a growing family entertainment center in West Michigan featuring ropes courses, climbing attractions, arcade games, food & beverage, and expanding outdoor attractions including our Sky Tour Zip. We are looking for a hands-on General Manager to lead our location, support team performance, and help grow the business while maintaining the highest standards of safety and guest experience. This role is the primary on-site leader, responsible for daily operations, team leadership, revenue performance, and ensuring every attraction operates safely and efficiently.
Requirements
- 3+ years leadership experience in family entertainment, hospitality, retail, or food service
- Track record of increasing sales or improving location performance in a hospitality, entertainment, or retail environment.
- Experience managing teams in a fast-paced environment
- Strong organization and leadership skills
- Business-minded with the ability to support revenue growth and operational performance
- Comfortable working hands-on while leading the team
- Experience with POS systems, scheduling systems, and basic inventory management
- Flexible availability including evenings, weekends, and holidays
- Must be at least 21 years old with reliable transportation
- A strong safety mindset and attention to detail are essential for success in this role.
Responsibilities
- Enforce all company safety standards and operating procedures
- Complete daily attraction and ride inspections
- Ensure staff certifications and training requirements are maintained
- Identify and report hazards immediately
- Maintain a culture where safety comes before speed or convenience
- Oversee daily operations across attractions, arcade, food & beverage, and guest services
- Serve as the primary on-site leader during operating hours
- Maintain a clean, organized, and guest-ready facility
- Resolve guest concerns quickly and professionally
- Ensure the team delivers a consistently great guest experience
- Support initiatives that grow revenue through guest engagement, events, and promotions
- Ensure birthday parties, group events, and busy weekends run smoothly
- Monitor daily performance, staffing efficiency, and operational readiness
- Identify opportunities to improve guest experience and repeat visits
- Hire, train, schedule, and lead team members
- Build a positive, accountable team culture
- Support staff development and consistent performance
- Ensure clear communication and expectations across the team
- Manage schedules within labor targets
- Oversee inventory counts and redemption inventory
- Maintain organized supply and storage systems
- Monitor operational metrics including sales, safety compliance, and guest feedback
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
