General Store Manager

Nantahala Outdoor Center•Bryson City, NC

13d

About The Position

For 53 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as unmatched retail service, foodservice, lodging, and trip planning services. NOC career opportunities offer a rare combination of work in beautiful locations, a chance to grow skills and to share a passion for active outdoor recreation. The General Store Manager is actively involved with NOC's guest experience and is oftentimes, the first point of contact for many of our on-site guests. This position is a guest facing position and focuses on delivering exceptional guest service while answering questions and assisting with lodging check-in and General Store purchases. In addition, all General Store Associates must be proactive in helping our guests and are also expected to help stock product and ensure a clean and safe work environment. This position is classified as Full Time Year-Round. Hours will vary week to week based on business demands, but on average this position will receive 40 hours/week. Anticipated start date for this position is early March 2026.

Requirements

Must be 21 years of age
Proficient with point of sale systems
Maintain a high level of professionalism with superb communication skills
Have a professional appearance and attitude
Sustain productive work with little supervision
Exhibit good judgement in decision-making
Be able to troubleshoot and problem solve
Have strong interpersonal skills
Be organized and able to multi-task while remaining calm in a fast-paced environment.
Must be able to stand for long periods of time
Must have the ability to lift 40lbs on a regular basis
Must speak clearly and concisely
Must be able to bend, stoop and twist
Daily use of phone, computer and other office equipment

Nice To Haves

Prior management experience with customer service and/ or sales
Prior cash handling experience

Responsibilities

Ensure extraordinary guest service with enthusiasm and attention to detail by politely greeting and proactively assisting all NOC guests
Responsible for hiring, training, and scheduling store staff
Offer accurate product information and make product suggestions to guests based on individual guest needs
Process Point of Sale (POS) transactions accurately, efficiently, and in accordance with established NOC policies and procedures.
Create Purchase Orders for vendors and input into the POS.
Maintain store visual appearance by keeping store and food preparation area stocked and clean; replenish as needed and training staff to do so.
Answer phones and check voicemails daily and respond to guests promptly
Run reports and reconcile bank at end of day for both the General Store and lodging. Train staff on proper checkouts at end of day
Assist guests with lodging information and book reservations including, but not limited to, assigning room keys and assembling lodging packets
Complete opening and closing tasks as shift dictates
Other duties as assigned