General Store Manager

Schulte Hospitality Group•Mackinac Island, MI

About The Position

The Inn at Stonecliffe is seeking a polished, organized, and guest focused General Store Manager to join our team. Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like minded people to our rapidly growing team. What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Requirements

High school diploma or equivalent required, post secondary education in hospitality, retail, or a related field preferred
Two to four years of supervisory or management experience in retail, food service, or hospitality required
Polished, professional, and guest focused demeanor
Strong verbal communication skills with the ability to engage guests and team members
Proven leadership ability with a hands on, collaborative approach
Strong organizational, planning, and time management skills
Working knowledge of food handling, merchandising, and retail operations
Ability to manage inventory, ordering, and cost controls
Ability to work a flexible schedule including evenings, weekends, and holidays
Ability to stand and walk for extended periods while overseeing store operations
Ability to lift, carry, push, or pull items weighing up to approximately 30 pounds
Ability to bend, reach, stoop, and move throughout retail, storage, and food service areas
Comfortable working in a fast paced, guest facing environment
Ability to work in varying conditions including heat, cold, noise, and outdoor environments
Ability to maintain a composed, professional leadership presence during peak service periods

Nice To Haves

Experience in a hotel, resort, or food focused retail environment preferred

Responsibilities

Oversee daily operations of the General Store, ensuring a welcoming, well organized, and guest focused retail experience
Maintain elevated service standards that align with the property’s overall hospitality and food and beverage philosophy
Lead, train, and develop General Store team members to deliver warm, knowledgeable, and efficient service
Oversee food and beverage offerings within the General Store, ensuring quality, freshness, presentation, and proper handling standards
Collaborate with Food and Beverage leadership on product selection, seasonal offerings, and pricing strategy
Manage inventory levels, ordering, receiving, and storage to ensure accuracy, freshness, and cost control
Conduct regular inventory counts and review variances to support accountability and financial performance
Oversee merchandising standards, product displays, and cleanliness throughout the store
Monitor sales trends and guest preferences to inform product mix and seasonal planning
Ensure compliance with health, safety, sanitation, and alcohol service regulations as applicable
Assist with scheduling, labor management, and payroll processes for General Store staff
Support operational communication between the General Store and broader food and beverage operations
Assist as Manager on Duty for food and beverage operations as needed, supporting outlets during peak periods
Perform additional duties as assigned to support overall food and beverage and property objectives

Benefits

Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

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