Gift Room Clerk
About The Position
Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida’s world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Perform full range of teller-type services as pertains to attraction ticket sales from Westgate Resorts Giftrooms. Maintain ticket and cash bank security through scrutiny of all transactions. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, and other duties may be assigned. Accurately and efficiently gift qualified customers at the end of the timeshare sales presentation, using the P.O.S. system on a daily basis. Balance money and ticket bank amounts at the beginning and end of shift. Handle discrepancies in gift offers. Call Marketing Liaison, Reservations Manager or Broker Manager for verification. Resolve problems/complaints arising from guest misunderstanding of gift offers, ticket features, etc. Sell attraction tickets and merchandise. Make reservations for dinner shows as needed. Provide basic directions, maps, attraction and area information to the customers as needed Provide customers with transportation when needed. Keep accurate transportation log that is sent to the Corporate Offices for invoice reconciliation. Complete daily paperwork accurately and thoroughly. Explain any overages or shortages on closing tape. Verify transactions to paperwork to make sure it counterparts to the cash drawer. Furnish Marketing Liaisons with a cash bank for refunding non-qualified tours. Balance the bank with the Marketing Liaison at the end of the day. Daily clean and secure work place. Reconcile merchandise inventory on a daily basis. Keep ticket price boards updated. Verify each others deposits before dropping the deposit on daily bases.
Responsibilities
- Accurately and efficiently gift qualified customers at the end of the timeshare sales presentation, using the P.O.S. system on a daily basis.
- Balance money and ticket bank amounts at the beginning and end of shift.
- Handle discrepancies in gift offers.
- Call Marketing Liaison, Reservations Manager or Broker Manager for verification.
- Resolve problems/complaints arising from guest misunderstanding of gift offers, ticket features, etc.
- Sell attraction tickets and merchandise.
- Make reservations for dinner shows as needed.
- Provide basic directions, maps, attraction and area information to the customers as needed
- Provide customers with transportation when needed.
- Keep accurate transportation log that is sent to the Corporate Offices for invoice reconciliation.
- Complete daily paperwork accurately and thoroughly.
- Explain any overages or shortages on closing tape.
- Verify transactions to paperwork to make sure it counterparts to the cash drawer.
- Furnish Marketing Liaisons with a cash bank for refunding non-qualified tours.
- Balance the bank with the Marketing Liaison at the end of the day.
- Daily clean and secure work place.
- Reconcile merchandise inventory on a daily basis.
- Keep ticket price boards updated.
- Verify each others deposits before dropping the deposit on daily bases.
Benefits
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
