Gift Room Clerk
About The Position
Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida’s world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Perform full range of teller-type services as pertains to attraction ticket sales from Westgate Resorts Giftrooms. Maintain ticket and cash bank security through scrutiny of all transactions.
Responsibilities
- Accurately and efficiently gift qualified customers at the end of the timeshare sales presentation, using the P.O.S. system on a daily basis.
- Balance money and ticket bank amounts at the beginning and end of shift.
- Handle discrepancies in gift offers. Call Marketing Liaison, Reservations Manager or Broker Manager for verification.
- Resolve problems/complaints arising from guest misunderstanding of gift offers, ticket features, etc.
- Sell attraction tickets and merchandise. Make reservations for dinner shows as needed.
- Provide basic directions, maps, attraction and area information to the customers as needed
- Provide customers with transportation when needed. Keep accurate transportation log that is sent to the Corporate Offices for invoice reconciliation.
- Complete daily paperwork accurately and thoroughly. Explain any overages or shortages on closing tape.
- Verify transactions to paperwork to make sure it counterparts to the cash drawer.
- Furnish Marketing Liaisons with a cash bank for refunding non-qualified tours. Balance the bank with the Marketing Liaison at the end of the day.
- Daily clean and secure work place.
- Reconcile merchandise inventory on a daily basis.
- Keep ticket price boards updated.
- Verify each others deposits before dropping the deposit on daily bases.
Benefits
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
