Genesee Brew House Gift Shop Associate

North American Breweries•Rochester, NY

8d•$16•Onsite

About The Position

As a Gift Shop Team Member, you'll assist the Brew House Manager with providing a great experience to our visitors, as well as communicate ideas and suggestions for improvements. The retail team member will participate in retail functions including, but not limited to: Great customer service Meeting sales goals Inventory Cash and Accounting Merchandising Store Maintenance

Requirements

High school diploma or equivalent
Prior customer service experience
6-24 months of comparable retail experience including cash handling, math skills, and store maintenance
Ability to operate and use computers and cash register
Must have exceptional communication (written and verbal) skills
Ability to multitask and organize
Must be able to stand for long periods of time (up to 8 hours)
Ability to move about between work spaces freely including all brewery, retail, and office areas
Ability to operate POS system
Must be able to reach to grab merchandise, sit, climb or balance, stoop, kneel, crouch, and crawl

Responsibilities

Responsible for the FIFCO USA experience in the retail store which encompasses sights, sounds, smells, and education in all areas of responsibilities
Become an expert in FIFCO USA culture and history
Obtains and maintains knowledge of FIFCO USA beer styles, brewing, and packaging processes, and is able to communicate to patrons through tours, tastings, and each visitor contact
Assist with seasonal sales and marketing plans including but not limited to: promotions, advertising, and events to meet mission and sales growth objectives
Meets visitor and sales targets through active participation and attendance of events and promotions
Responsible for receipt and inspection of purchased merchandise
Responsible for setting up and maintaining seasonal displays, in-store promotions, and store decoration
Provides great customer service, greets and assists customers, responds to customer inquiries and concerns, and provides a great FIFCO USA retail experience
Trains for and tracks sales to ensure that customers receive great service and great quality merchandise
Presents ideas and improvement recommendations to the Manager and Assistant Manager
Responsible for opening, closing, maintenance, and merchandising processes to keep the retail store in great shape
Follows established safety, health, and security procedures while communicating concerns to Manager or Assistant Manager
Assist with records of purchases, sales, and requisitions as requested
Performs other related duties and assignments as required/assigned
Responsible for cleaning duties such as sweeping, mopping, dusting, and disinfecting
Actively exhibit a commitment to support a diverse and inclusive work environment