GM/HBC Manager

Albertsons•Dallas, TX

19h•Onsite

About The Position

Description Duties and Responsibilities Customer Service & Sales Maintain an atmosphere of enthusiastic customer awareness with strong emphasis on fast and friendly service. Assist customers by making product suggestions and providing helpful recommendations. Engage in suggestive selling and other sales techniques through phone interactions, in‑store announcements, and direct customer engagement. Answer incoming calls promptly, respond appropriately, resolve customer complaints, and notify the Store Director when needed. Store & Department Operations Serve as the leader responsible for total store operations in the absence of the Store Director (see Store Director job description). Plan daily GM operations and monitor production processes following company procedures and profitability expectations. Build GM/HBC displays, rotate stock, and remove outdated or spoiled products. Maintain cleanliness and organization of the work area and department. Implement effective promotional and seasonal displays. Ensure all merchandise is properly priced, displayed, stocked, rotated, and meets department standards. Maintain full compliance with all department requirements, policies, and procedures. People Leadership & Training Monitor employee productivity and evaluate overall performance. Create and maintain schedules to ensure adequate staffing and service levels. Maintain knowledge of all department roles, including opening and closing procedures. Supervise, train, and assign duties to department employees. Train employees on store policies, sales practices, record‑keeping, and operational standards. Identify and develop high‑potential employees for advancement. Maintain working knowledge of policies and guidelines outlined in the Albertsons/Tom Thumb Employee Handbook. Enforce proper code‑date rotation for all GM/HBC products. Initiate personnel actions including interviewing, transfers, promotions, and disciplinary actions. Inventory, Ordering & Merchandising Prepare sales and inventory reports; participate in physical inventory every six months. Maintain adequate product quantity, quality, and freshness while adhering to division inventory standards. Order general merchandise products following Division directives. Oversee reclamation processes and maintain organized and in‑stock conditions across all GM/HBC and Drug Department areas. Control shrink, costs, and maintain optimal inventory levels. Receiving & Stocking Perform receiving duties including breaking down loads, verifying orders using invoices, inspecting product quality, reporting shortages, stocking, and rotating product. Follow temperature and storage guidelines, proper packaging techniques, and all compliance requirements. Process administrative paperwork and maintain accurate department records. Safety, Compliance & Equipment Accurately complete, maintain, and monitor daily logs, sales, labor tracking, and other required documentation. Ensure proper product temperature levels are maintained and comply with all labeling laws, federal/state regulations, company policies, and code‑date standards. Ensure safety, cleanliness, sanitation, and code‑date compliance of work areas, coolers, equipment, and displays. Implement emergency procedures during equipment or software malfunctions. Operate computer software and electronic ordering devices. Use related equipment such as pallet jacks, hand trucks, scissors, knives, and safety cutters. Comply with and enforce company grooming standards and dress codes. Perform all duties safely, accurately, honestly, and with integrity. Additional Responsibilities Attend and participate in sales meetings. Communicate department performance, sales goals, and sales opportunities to employees. Perform other necessary and required duties as assigned.

Responsibilities

Maintain an atmosphere of enthusiastic customer awareness with strong emphasis on fast and friendly service.
Assist customers by making product suggestions and providing helpful recommendations.
Engage in suggestive selling and other sales techniques through phone interactions, in‑store announcements, and direct customer engagement.
Answer incoming calls promptly, respond appropriately, resolve customer complaints, and notify the Store Director when needed.
Serve as the leader responsible for total store operations in the absence of the Store Director (see Store Director job description).
Plan daily GM operations and monitor production processes following company procedures and profitability expectations.
Build GM/HBC displays, rotate stock, and remove outdated or spoiled products.
Maintain cleanliness and organization of the work area and department.
Implement effective promotional and seasonal displays.
Ensure all merchandise is properly priced, displayed, stocked, rotated, and meets department standards.
Maintain full compliance with all department requirements, policies, and procedures.
Monitor employee productivity and evaluate overall performance.
Create and maintain schedules to ensure adequate staffing and service levels.
Maintain knowledge of all department roles, including opening and closing procedures.
Supervise, train, and assign duties to department employees.
Train employees on store policies, sales practices, record‑keeping, and operational standards.
Identify and develop high‑potential employees for advancement.
Maintain working knowledge of policies and guidelines outlined in the Albertsons/Tom Thumb Employee Handbook.
Enforce proper code‑date rotation for all GM/HBC products.
Initiate personnel actions including interviewing, transfers, promotions, and disciplinary actions.
Prepare sales and inventory reports; participate in physical inventory every six months.
Maintain adequate product quantity, quality, and freshness while adhering to division inventory standards.
Order general merchandise products following Division directives.
Oversee reclamation processes and maintain organized and in‑stock conditions across all GM/HBC and Drug Department areas.
Control shrink, costs, and maintain optimal inventory levels.
Perform receiving duties including breaking down loads, verifying orders using invoices, inspecting product quality, reporting shortages, stocking, and rotating product.
Follow temperature and storage guidelines, proper packaging techniques, and all compliance requirements.
Process administrative paperwork and maintain accurate department records.
Accurately complete, maintain, and monitor daily logs, sales, labor tracking, and other required documentation.
Ensure proper product temperature levels are maintained and comply with all labeling laws, federal/state regulations, company policies, and code‑date standards.
Ensure safety, cleanliness, sanitation, and code‑date compliance of work areas, coolers, equipment, and displays.
Implement emergency procedures during equipment or software malfunctions.
Operate computer software and electronic ordering devices.
Use related equipment such as pallet jacks, hand trucks, scissors, knives, and safety cutters.
Comply with and enforce company grooming standards and dress codes.
Perform all duties safely, accurately, honestly, and with integrity.
Attend and participate in sales meetings.
Communicate department performance, sales goals, and sales opportunities to employees.
Perform other necessary and required duties as assigned.