Golf Operations Manager

Arcis Golf•Fort Worth, TX

About The Position

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another. Job Description Title: Golf Operations Manager Department: Golf Operations Reports to: General Manager FLSA Status: Non-Exempt Scope: Effectively lead the golf operations and outside services teams to provide and promote an exceptional golf experience. Primary Responsibilities include the following. Other duties may be assigned. Responsible for the selection, development, leadership and retention of talented staff in the golf operations and outside services departments. Ensure compliance with the national programs such as Players Club and other initiatives. Ensure financial targets are being met and appropriate accounting procedures are being followed consistently. Ensure proper controls are in place and being followed to accurately track revenues such as green fees, golf carts, lockers and handicap fees. Ensure golf operations and outside services staff are providing excellent guest service. Review guest and member surveys and feedback and determine appropriate plan of action if appropriate. Assist with Marketing initiatives by acting as Social Media coordinator and creating promotional materials as directed by the GM and/or Corporate Marketing. Work with GM to create and execute short term and long term operational and financial plans to improve quality and financial results. Administration and oversight of club programs such as golf cart rental program and handicap program Retail and merchandising responsibilities to include displaying inventory in a clean and attractive manner, completing inventories, cost of goods reports and ensuring proper controls are being followed. Golf systems administration to include reservation system maintenance and accuracy and green fee accuracy on website and other sources. Maintains constant communication between departments and keeps other departments informed about special programs and events. Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.

Requirements

Previous experience in a golf operations role
Strong verbal and written communication skills
Strong attention to detail, planning and organizational skills
Experience supervising others and leading a team
Excellent customer skills

Responsibilities

Responsible for the selection, development, leadership and retention of talented staff in the golf operations and outside services departments.
Ensure compliance with the national programs such as Players Club and other initiatives.
Ensure financial targets are being met and appropriate accounting procedures are being followed consistently.
Ensure proper controls are in place and being followed to accurately track revenues such as green fees, golf carts, lockers and handicap fees.
Ensure golf operations and outside services staff are providing excellent guest service.
Review guest and member surveys and feedback and determine appropriate plan of action if appropriate.
Assist with Marketing initiatives by acting as Social Media coordinator and creating promotional materials as directed by the GM and/or Corporate Marketing.
Work with GM to create and execute short term and long term operational and financial plans to improve quality and financial results.
Administration and oversight of club programs such as golf cart rental program and handicap program
Retail and merchandising responsibilities to include displaying inventory in a clean and attractive manner, completing inventories, cost of goods reports and ensuring proper controls are being followed.
Golf systems administration to include reservation system maintenance and accuracy and green fee accuracy on website and other sources.
Maintains constant communication between departments and keeps other departments informed about special programs and events.