Google Workspace Support Lead

Verinext•Mount Laurel Township, NJ

9h•Remote

About The Position

An organization with approximately 260 employees is transitioning from the Microsoft 365 productivity suite (Outlook, OneDrive, Teams, SharePoint, Word, Excel, PowerPoint, etc.) to Google Workspace (Gmail, Drive, Chat, Sites, Docs, Sheets, Slides, etc.). While a centralized IT team is leading the technical execution of the migration, the organization is seeking a hands-on Google Workspace Support Lead to directly support employees throughout the transition. This role will significantly reduce the day-to-day burden on internal IT staff by acting as the primary Google Workspace help desk and subject-matter expert. This position is ideal for someone who has worked extensively in a Google Workspace–first corporate environment and enjoys helping users adapt to new tools and workflows.

Requirements

Significant corporate experience in a Google Workspace–standardized environment (This is not an entry-level or “familiar with Google” role.)
Medium to advanced Google Sheets experience, ideally supporting accounting or finance teams
Ability to troubleshoot and solve “How do I make this Excel function work in Google Sheets?” scenarios
Power Excel users who have successfully transitioned to Google Sheets are welcome
Strong experience with corporate Gmail, including:
Shared/group inboxes
Delegation and collaboration strategies
Familiarity with Gmail APIs or programmatic access is a plus
Experience using Google Sites as a SharePoint replacement
Proven ability to organize, track, and resolve user issues independently
Comfortable functioning as a dedicated Google Workspace support/help desk resource

Nice To Haves

Familiarity with Gmail APIs or programmatic access is a plus

Responsibilities

Serve as the primary Google Workspace support resource during and after the migration
Provide hands-on, user-facing support for Gmail, Google Drive, Chat, Sites, Docs, Sheets, and Slides
Triage, track, and resolve user issues independently, working directly with employees
Translate Microsoft 365 workflows into effective Google Workspace equivalents
Support and advise on best practices for shared Gmail inboxes, group mailboxes, and collaboration strategies
Assist with Google Sites usage as a replacement for SharePoint
Identify recurring issues, document solutions, and help standardize processes
Coordinate as needed with the central IT team on migration-related issues