Growth Manager, Merchant Success

Fragile • San Francisco, CA

3h • $100,000 - $160,000

About The Position

Own a merchant portfolio: Build and execute joint business plans across a subset of our most important merchants to drive measurable revenue and performance outcomes. Identify and unlock opportunities: Analyze merchant performance to uncover growth levers across marketing, operations, pricing, and merchandising. Drive strategic initiatives: Proactively pitch, test, and scale new ideas that improve merchant performance and program value. Collaborate cross-functionally: Speak the language of operations, marketing, pricing, and data to align teams, delegate effectively, and orchestrate high-impact execution across specialist partners. Manage senior relationships: Develop and maintain strong relationships with stakeholders at all levels, including C-suite executives. Lead business reviews: Own and deliver high-quality Quarterly Business Reviews (QBRs) with clear insights, recommendations, and impact. Ensure operational excellence: Execute quickly and decisively to meet merchant needs, timelines, and budgets. Shape the team: Contribute to building the culture, processes, and best practices of the Merchant Success function.

Requirements

• 3–5 years of experience in strategic partnerships, business development, account management, or a related client-facing role with clear ownership of revenue or performance outcomes
• Proven ability to drive measurable growth by identifying opportunities, executing quickly, and delivering results in fast-paced environments
• Strong commercial instincts with experience or heavy interest in e-commerce
• Highly analytical and structured thinker, able to translate data into actionable insights and strategic decisions
• Exceptional communicator with the ability to influence stakeholders across all levels, including senior executives
• Comfortable “speaking the language” of operations, marketing, pricing, and data to drive alignment and execution
• Cares about how data, insights, and strategies are presented to external audiences
• Highly adaptable and curious, with a strong interest in understanding new markets, customer behaviors, and cultural nuances
• Thrives in high-ownership environments and is motivated by building, improving, and scaling systems from the ground up
• Strong organizational skills with the ability to manage multiple priorities without sacrificing quality or speed

Nice To Haves

• Based in NYC (or SF)
• Experience building systems and processes from zero to one.
• Expertise in performance marketing.

Responsibilities

• Own a merchant portfolio: Build and execute joint business plans across a subset of our most important merchants to drive measurable revenue and performance outcomes.
• Identify and unlock opportunities: Analyze merchant performance to uncover growth levers across marketing, operations, pricing, and merchandising.
• Drive strategic initiatives: Proactively pitch, test, and scale new ideas that improve merchant performance and program value.
• Collaborate cross-functionally: Speak the language of operations, marketing, pricing, and data to align teams, delegate effectively, and orchestrate high-impact execution across specialist partners.
• Manage senior relationships: Develop and maintain strong relationships with stakeholders at all levels, including C-suite executives.
• Lead business reviews: Own and deliver high-quality Quarterly Business Reviews (QBRs) with clear insights, recommendations, and impact.
• Ensure operational excellence: Execute quickly and decisively to meet merchant needs, timelines, and budgets.
• Shape the team: Contribute to building the culture, processes, and best practices of the Merchant Success function.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed