Guest Experience Assistant Manager
About The Position
As the Guest Experience Manager, you’ll lead the Front of House (FOH) team and partner with the Store Manager to ensure strong daily execution and exceptional service delivery. Team Management: Assist in hiring, training, coaching, and developing a high-performing retail team. Inventory Management: Oversee product ordering to drive sales while minimizing loss and shrink. Brand Standards: Maintain a clean, safe, and guest-focused environment. Operational Leadership: Support 24/7 retail execution and act as Store Manager when needed. Communication: Ensure clear communication across all levels of the organization. Audit & Inspection Readiness: Meet or exceed expectations during third-party audits and inspections. Performance Results: Drive sales growth, positive customer feedback, and strong profitability metrics (labor, expenses, inventory control).
Requirements
- High school diploma or GED -or- ability to complete employer-paid GED program; associate or bachelor’s degree preferred.
- 3+ years of experience in operations, customer service, food service, or retail.
- 2+ years of leadership experience.
- Ability to work a varied full-time schedule including days, nights, weekends, and overnights.
- Must be 18+ and authorized to work in the U.S.
- Successful completion of background check and drug screening.
Nice To Haves
- Active ServSafe certification.
- Strong organizational and problem-solving skills.
- Familiarity with POS technology.
- Excellent interpersonal and coaching abilities.
- Detail-oriented with a results-driven and adaptable mindset.
Responsibilities
- Lead the Front of House (FOH) team
- Partner with the Store Manager to ensure strong daily execution and exceptional service delivery
- Assist in hiring, training, coaching, and developing a high-performing retail team
- Oversee product ordering to drive sales while minimizing loss and shrink
- Maintain a clean, safe, and guest-focused environment
- Support 24/7 retail execution and act as Store Manager when needed
- Ensure clear communication across all levels of the organization
- Meet or exceed expectations during third-party audits and inspections
- Drive sales growth, positive customer feedback, and strong profitability metrics (labor, expenses, inventory control)
Benefits
- Paid Time Off: Up to 5 weeks annually (3 weeks vacation, 6 sick days, 4 personal days).
- 8 Paid Holidays each year.
- Community Engagement: 2 paid service days annually.
- Education: 100% tuition reimbursement.
- Healthcare: Affordable medical, dental, and vision plans with HSA option.
- Parental Leave: Paid parental leave.
- Insurance: Pet insurance, life insurance, and short-term disability.
- Financial Well-being: 401(k) with up to 7% employer match.
- Career Growth: Advancement opportunities across the Mid-Atlantic region.
- Employee Perks: Discounted coffee, fountain beverages, fresh food, and car washes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
