Guest Experience Coordinator

Knightsbridge Capital Corporation • Las Vegas, NV

3d

About The Position

The Guest Experience Coordinator is responsible for creating a memorable stay for guests by organizing engaging activities, coordinating authentic Montana ranch dining experiences, and arranging distinctive spa and wellness services.

Requirements

• College degree preferred
• Two years’ experience in customer service or hospitality preferred
• Strong knowledge of MS Office, including Teams, Word, Excel, PowerPoint and Outlook
• Previous experience with Maestro Property Management System preferred
• Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day
• Has a friendly and professional manner under periods of high demands
• Required to be dependable and available to work on weekends, evenings, and/or holidays as needed based on business demands
• Valid State Driver’s License

Responsibilities

• Greet guests with friendly and genuine interactions.
• Design guest itineraries to ensure meaningful and memorable stays.
• Engage upcoming guests to instill trust and excitement pre-arrival to plan and anticipate guest schedules.
• Ensure all property information is accurately communicated to the guest.
• Enter guest information accurately into the property management system.
• Responsible for scheduling all resort-guided activities, spa services, dining experiences, wilderness workshops, and special events.
• Respond to guest requests via email and SMS messaging system while adhering to company standards and values.
• Handle all guest interactions in a professional and polished manner.
• Curate and organize unique, personalized guest celebration amenities.
• Maintain guest confidentiality at all times.
• Must demonstrate a high level of attention to detail at all times.
• Manage timelines and priorities efficiently.
• Foster relationships with third-party vendors to enhance guest stays.
• Champion Paws Up standards and values
• Instill trust through follow up and anticipatory service.
• We are one team inspiring our guests and each other to feel alive.
• Provide World Class Service while delivering the “WOW”.

Benefits

• PTO
• Medical, Dental, Vision
• Life Insurance, Long Term and Short-Term Disability
• 401K with match
• Referral Bonus
• Opportunities for career development and advancement
• Employee Discounts on Merchandise
• A great work environment in a beautiful luxury resort setting

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level