Guest Experience Coordinator

Knightsbridge Capital Corporation • Greenough, MT

2d

About The Position

The Guest Experience Coordinator is responsible for creating a memorable stay for guests by organizing engaging activities, coordinating authentic Montana ranch dining experiences, and arranging distinctive spa and wellness services.

Requirements

• Has a friendly and professional manner under periods of high demands
• Required to be dependable and available to work on weekends, evenings, and/or holidays as needed based on business demands
• Valid State Driver’s License
• Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day
• Strong knowledge of MS Office, including Teams, Word, Excel, PowerPoint and Outlook

Nice To Haves

• College degree preferred
• Two years’ experience in customer service or hospitality preferred
• Previous experience with Maestro Property Management System preferred

Responsibilities

• Greet guests with friendly and genuine interactions.
• Design guest itineraries to ensure meaningful and memorable stays.
• Engage upcoming guests to instill trust and excitement pre-arrival to plan and anticipate guest schedules.
• Ensure all property information is accurately communicated to the guest.
• Enter guest information accurately into the property management system.
• Responsible for scheduling all resort-guided activities, spa services, dining experiences, wilderness workshops, and special events.
• Check in guests for scheduled activities to ensure an organized start to their next adventure.
• Respond to guest requests in person, via email, and SMS messaging system while adhering to company standards and values.
• Handle all guest interactions in a professional and polished manner.
• Curate and organize unique, personalized guest celebration amenities.
• Maintain cleanliness of the Guest Experience Desk and of the Wilderness Outpost.
• Maintain guest confidentiality at all times.
• Must demonstrate a high level of attention to detail at all times.
• Manage timelines and priorities efficiently.
• Foster relationships with third-party vendors to enhance guest stays.
• Champion Paws Up standards and values

Benefits

• Medical, Dental, Vision Insurance
• 401K with Employer Match
• Paid Time Off – 9 Floating Holidays and 15 Personal Days
• Career Development and Advancement Opportunities
• Life Insurance, Long Term, and Short-Term Disability
• Employee Assistance Program (5 free counseling sessions)
• Referral Bonus Program (Get paid $250 to recruit)
• Carpool Reimbursement ($5-$20/Day)
• Employee Discounts on Merchandise (30% on select items in our retail store)
• Employee Lunch Provided

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level