GUEST EXPERIENCE MANAGER - CAMBRIDGE, MA

Compass Group•Cambridge, MA

21h•$85,000 - $90,000•Onsite

About The Position

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more. Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Job SummaryThe Guest Experience Manager is responsible for creating an exceptional and engaging customer experience within a high‑traffic marketplace environment. This role oversees daily food & beverage operations, ensures hospitality excellence, manages catering and event services, and drives promotional activities that elevate the overall marketplace experience. The ideal candidate is energetic, service‑driven, creative, and passionate about building community through elevated hospitality.

Requirements

3+ years of hospitality, foodservice, retail, or guest services experience
Strong customer engagement and communication skills
Experience with catering or events preferred
Creative, organized, and comfortable in a fast‑paced environment
Strong leadership, problem‑solving, and multitasking abilities
Knowledge of food safety, service standards, and POS/operational systems

Responsibilities

Oversee daily food & beverage operations, ensuring quality, safety, and service excellence
Serve as the primary hospitality ambassador, engaging with guests and resolving concerns
Plan and execute catering and marketplace events
Support promotional activities, seasonal programs, and in‑unit marketing
Build strong client and customer relationships
Partner with culinary, retail, and operations teams to ensure seamless execution
Manage inventory, ordering, and basic financial responsibilities
Provide coaching and direction to hourly team members