GUEST SERVICE AMBASSADOR

Compass Group•Town of Mount Pleasant, NY

1d•$23 - $24

About The Position

The Guest Service Ambassador (GSA) is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives and staff members at all times. Located at the Front Desk, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit. This is a full-time temporary role commencing in late April and will extend until the beginning of October. There is a possibility of the candidate being retained, depending on business needs. Work Schedule will include evenings and weekends as necessary

Nice To Haves

A genuine sense of hospitality, with a commitment to delivering the Platinum Service(R) Standard in all aspects of the GSA job.
The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
Excellent listening and oral communication skills.
Basic computer skills and knowledge of office technology / equipment.
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.
Two to three years' experience in a client service / reception position within a hospitality or corporate environment.

Responsibilities

Provide high-level internal and external customer support
Greet employees and visitors, welcome visitors with a smile and maintaining eye contact through the entire interaction.
Assist in making space reservations using an online tool and escorting guests throughout the office
Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest
Coordinate luggage drop-off and pick-up
Manage the access badge process for employees and visitors according to client standards
Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen
Provide general travel support (arranging for transportation, providing directions, etc.)
Coordinate and arrange basic office equipment repairs and maintenance
Carry out instructions for security, fire, health and safety guidelines
Provide first-line support for basic office technology
General administrative support
Interface with vendors to provide seamless customer support
Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
Maintain a strong awareness of business activity and communicate all updates with your team members.
Communicate and interact effectively with all other departments.
Conduct opening and closing walkthroughs when business requires