Guest Service Ambassador - Palace
About The Position
Serves Guests in an efficient and courteous manner, greets Guests with a smile, and Team Member must have a very outgoing and positive demeanor and be passionate about Guest Service. Position entails hosting a designated slot section by providing Guest Service, maintaining the cleanliness of the section as well as ensuring all machines are operational and ready for play. Team Member is expected to cultivate new Guest relationships and to maintain existing Guest relationships by providing friendly and efficient service to all Guests. Provide service to Guests involving providing change, pay jackpots, redeem EZ-Pay tickets, and minor machine repair. Use Guest Locator as a tool to attend to Guests needs. Be knowledgeable of company and property promotions. Must have knowledge of the gaming floor, location of slot machines, restaurants, amenities, and restrooms. Promote Boarding Pass Rewards program and actively recruit new Boarding Pass members. Comply with all Slot Department policies..
Requirements
- El miembro del equipo debe tener un comportamiento muy sociable y positivo, y ser un apasionado del servicio al huésped.
- El requisito de edad mínima es de 21 años.
- Capacidad para comunicarse eficazmente con los huéspedes, los miembros del equipo y la gerencia.
- Capaz de realizar el recuento, el control de entradas y salidas y el mantenimiento de la contabilidad de un banco de máquinas tragamonedas y/o de un anticipo de caja de una bolsa de máquinas tragamonedas.
- Debe ser capaz de cumplir con los controles de firma, incluidos los boletos de premios mayores, la verificación de la hoja de entrada/salida, la verificación de la hoja de transferencia o compra, el papeleo del Título 31, el comprobante de entrada/salida pagado, el registro de control de llaves, el registro del escáner portátil, el registro de salida por radio y la hoja de entrada diaria.
- Debe ser capaz de comprender los requisitos del Título 31, incluidos, entre otros, todas las transacciones monetarias inaceptables, los requisitos de registro y el sistema New Wave.
- Debe poder permanecer de pie y caminar durante todo el turno.
Responsibilities
- Serves Guests in an efficient and courteous manner
- Greets Guests with a smile
- Hosts a designated slot section by providing Guest Service
- Maintains the cleanliness of the section
- Ensures all machines are operational and ready for play
- Cultivate new Guest relationships
- Maintains existing Guest relationships by providing friendly and efficient service to all Guests
- Provide service to Guests involving providing change, pay jackpots, redeem EZ-Pay tickets, and minor machine repair
- Use Guest Locator as a tool to attend to Guests needs
- Be knowledgeable of company and property promotions
- Must have knowledge of the gaming floor, location of slot machines, restaurants, amenities, and restrooms
- Promote Boarding Pass Rewards program and actively recruit new Boarding Pass members
- Comply with all Slot Department policies
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
