Guest Service Ambassador - Encore/ Spectrum Resort

NDM Hospitality Services

About The Position

NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services, and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort. Our Benefits: Health, Dental, Vision, Free Life Insurance, 401k Plan Available, Discounted Hotel rooms, Discount in F&B outlets, Development opportunities, Employee appreciation events, and much more! Encore Resort at Reunion is the first of its kind in curated resort residences. A private resort community near Disney in Orlando, Encore elevates the vacation rental experience by bridging the gap between hotel and peer-to-peer lodging. Job summary: The Front Desk Agent is involved in all aspects of day-to-day operations of Luxury Residential Resorts, LLC home rental inventory. This includes but is not limited supporting the new home rent ready process, maintenance, housekeeping, security, landscaping, IT, etc. for all rental homes. The Guest Services Ambassador will also oversee all guest relations, Assist with guest check in/out procedures (Complete a thorough GSA Pre-Arrival Inspection Detailed Checklist), guest requests and overall guest coordination. Administration of utilities setup for new rental homes. Guest reservation coordination with community gate house and resort club front desk.

Requirements

High School diploma or equivalent and/or experience in a hotel, property management, and or customer service based profession preferred
Excellent customer service skills in person and via the phone is required
Must have guest experience in residential, vacation rental properties
Proficient in Microsoft Excel, Outlook and other computer related skills related to job tasks
Flexible and long hours sometimes required including working weekends, holidays, and hours exceeding 40+
Ability to stand and work outdoors in both the heat and cold is required
Must be able to lift to 100lbs
Ability to walk long distance is required

Responsibilities

Check in/out and reservation technologies
Multi task and effectively manage your time effectively form relationships with homeowners to fully encompass their needs, concerns, questions, etc. regarding the LRR rental program
Have a friendly demeanor to encounter guests staying within an LRR managed home and guide them through a personalized tour of their home, assisting in any and all questions they might have regarding their stay
Must do Housekeeping/Maintenance Quality Control and or Inspections of homes.
Complete a Thorough Inspection checklist for each Pre-arrival.