Guest Service Supervisor
About The Position
Opportunity: Guest Service Supervisor Supervise front desk staff ensuring brand/hotel guest and sustainability standards are met. Potential Career Path Front Desk Manager – Assistant General Manager or Sales Manager – General Manager or Director of Sales The Morrow is the preeminent lifestyle hotel in Northeast DC for business, group and leisure travelers. Much like our name which looks to create a better today for the promise of a greater tomorrow, The Morrow is a source of energy and positivity. It’s a place where energized guests, dynamic experiences, and thoughtful staff come together to make the most of every day. Driven by a sense of warmth, community and intuitive ease, we connect our guests with a renewed perspective, encouraging them to radiate their own optimism. This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels. HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
Requirements
- High School diploma or equivalent preferred.
- 2 years previous front desk experience required.
- Previous supervisory responsibility preferred.
Responsibilities
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Supervise front office associates to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
- Review trip advisor reports and respond to guest issues and concerns.
- Adhere to corporate or departmental policies, procedures, and service standards in conjunction with management.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Develop work schedules according to budgets and workloads.
- Monitor inventory levels and requisition or purchase supplies as needed.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Cross-train in all areas at the front office to assist guests.
- Perform other duties as requested by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
