Guest Service Supervisor

Peregrine Hospitality•Clearwater, FL

About The Position

Responsibilities of the Ideal Candidate: Train and monitor front desk staff. Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel. Uphold friendly, courteous telephone service and interactions with guests and fellow employees. Coordinate with guests prior to arrival and through to their departure by means of reservations, wake up calls, check-in, check-out, routing needs, posting charges, and special requests. Preserve the security and privacy of guest rooms and administrative keys. Actively communicate with management and staff through scheduled reports, customer feedback, and guest needs. Assists with special requests, group blocking and unusual circumstances. Conduct hotel site inspections to maintain property safety and chaperon tours for prospective clients. Maximize revenues through sales strategy and outstanding customer service. Develop a comprehensive knowledge of rates, feature, amenities, and area attractions for the property and competitors in order to assist any client and maintain a competitive understanding. Maintain the confidentiality of any and all company information, including but not limited to: performance statistics, agreements with clients, prospective business, and financial information. Sustain the safety of the property though risk-management behavior, proper inspections, participation in Safety and Security Committee and knowledge of emergency procedures. Serves as a role model to demonstrate appropriate behaviors. Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures. Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards. Fosters open channels of communication between all employees. Follow all additional duties as assigned by management.

Requirements

At least 2 years of hotel front desk experience
Excellent people skills to supervise staff
Must be able to lift and/or carry up to 50 pounds frequently to assist guests
Ability to walk and stand for extended periods of time
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation
Ability to bend and twist, push and pull, stoop, and kneel
Ascend and descend a ladder

Responsibilities

Train and monitor front desk staff.
Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel.
Uphold friendly, courteous telephone service and interactions with guests and fellow employees.
Coordinate with guests prior to arrival and through to their departure by means of reservations, wake up calls, check-in, check-out, routing needs, posting charges, and special requests.
Preserve the security and privacy of guest rooms and administrative keys.
Actively communicate with management and staff through scheduled reports, customer feedback, and guest needs.
Assists with special requests, group blocking and unusual circumstances.
Conduct hotel site inspections to maintain property safety and chaperon tours for prospective clients.
Maximize revenues through sales strategy and outstanding customer service.
Develop a comprehensive knowledge of rates, feature, amenities, and area attractions for the property and competitors in order to assist any client and maintain a competitive understanding.
Maintain the confidentiality of any and all company information, including but not limited to: performance statistics, agreements with clients, prospective business, and financial information.
Sustain the safety of the property though risk-management behavior, proper inspections, participation in Safety and Security Committee and knowledge of emergency procedures.
Serves as a role model to demonstrate appropriate behaviors.
Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards.
Fosters open channels of communication between all employees.
Follow all additional duties as assigned by management.