Guest Services Associate

Florida Aquarium•Tampa, FL

About The Position

Responsible for conducting ticket sales at the ticket windows or guest services to all aquarium guests, including handling cash, debits, checks and credit card sales. Daily schedule rotation may include working inside as a ticket scanner, greeter or wayfinder, or outside in our queue garden or outdoor plaza. If working events, responsibilities may include assisting with event set up and break down, and ensuring an accurate count of guests entering the facility for a special event.

Requirements

Three years of high school required
Experienced in cash handling

Nice To Haves

High School Diploma or GED equivalent preferred
Work experience in ticket sales, customers service and/or retail sales is preferred
Experience in Altru or other ticketing system is preferable

Responsibilities

Conducts the service of selling tickets to all aquarium guests using cash, debit, checks or credit cards systems
Balances register transactions daily
Opens and closes register location during assigned work schedule
Assists in the pre-opening preparation, including periodic area cleaning and closing procedures as requested
Maintains operating efficiency during scheduled work times including stocking of supplies as needed
Maintains cash bank in accordance with aquarium policies
Assists team members in achieving customer service objectives
Provides crowd control as needed during peak periods of operation
Assists security, EMT or law enforcement personnel as needed (wayfinding)
Assists with VIP escorts as needed/scheduled
Delivers extraordinary customer service to all aquarium guests and internal customers
Greets each special event guest at the door and maintain accurate count of persons entering
Checks guest tickets for proper headcount and validity
Supports TFA's Shared Purpose by participating in a Conservation Day of Action shift on an annual basis
Performs other duties as assigned.