Guest Services - Community Center Representative

Ken-Caryl Ranch Metropolitan District•Littleton, CO

6d•$17 - $20•Onsite

About The Position

Guest Services staff are responsible for front desk reception and administrative duties at the Community Center. This role ensures a positive experience for customers by monitoring activities and providing quality assistance.

Requirements

Education: High School Diploma or GED required.
Experience: A minimum of one years’ experience in front desk, reception, customer service, or a or a combination of education and/or experience that has provided the knowledge and abilities necessary for excellent job performance.
Ability to provide customer service in difficult situations, especially those situations where the customer needs to be informed of inappropriate activity or damage to facilities.
Possess strong organizational and communication skills.
Ability to work a flexible schedule that includes early mornings, midday, evenings, and weekend shifts.
Ability to read, write, speak, and understand the English language at a level adequate to perform the job.
Ability to use Microsoft Office and learn basic functionality of facility Recreation Management software program.
Possess, or ability to obtain, valid First Aid and CPR certifications.

Responsibilities

Facility Opening/Closing and Maintenance: Open the building and conduct routine checks to confirm all areas are functioning properly; Maintain cleanliness as required by health guideline and closing the building at the end of the day.
Customer Assistance: Greet and assist patrons who walk-in or call on the phone; answer questions, take registrations, sell passes, or provide general customer service; resolve issues or direct to another staff member.
Software Management: Utilize software system for all registrations, payments, memberships, and rentals.
Administrative Support: Assist with other Ken-Caryl Ranch Metropolitan District or Master Association special projects as needed (copying, scanning, cleaning, data entry, etc.).
Training and Meetings: Attend required meetings, training sessions, or conferences as directed.
Customer Service and Professionalism: Consistently promotes a positive, professional image of the district and always provides excellent customer service, while demonstrating the district’s core values of respect, accountability, integrity, continuous improvement, engagement, and relationship building.

Benefits

Retirement and Savings
457-Retirement Plan : A required 6.2% employee contribution with a full 100% match by the District, building your financial future.
Additional Savings Options : Voluntary contributions to a supplemental 457 plan or Roth IRA account are available.
FAMLI Program: Access to paid Family and Medical Leave Insurance, fully funded by the District.
Paid Time Off (PTO) and Leave
Variable Part-Time employees earn 1 hour of sick leave for every 30 hours worked.
Recreation and Wellness Perks
Free Access : All employees enjoy free access to outdoor swimming pools, an indoor fitness center, and private open space trails.
Family Benefits : Part-Time employees’ spouses and children can also enjoy free access to these recreational amenities.
Discounts : Part-Time employees receive 20% off on recreation program registrations and facility.