HCV Clerk

Housing Authority of the Birmingham District•Birmingham, AL

About The Position

The primary purpose of this position is to provide support for the Rental Assistance Programs Department, including but not limited to: assistance with the waitlist, intake, leasing functions scheduling, and other administrative and processing functions as they relate to the Housing Choice Voucher Program ("HCVP"). The incumbent supports the HCVP operations by conducting various clerical and administrative tasks. All activities must support the Housing Authority of the Birmingham District ("HABD" or "Agency") mission, strategic goals, and objectives.

Requirements

High School Diploma or GED and a minimum of one (1) year of experience providing administrative support to the Housing Choice Voucher Program, Public Housing, or a closely related public service agency/entity or a minimum of two (2) years of administrative/clerical experience required in any other field. An equivalent combination of education and experience may be considered.
Some positions may require possession of a valid driver's license and the ability to be insurable under HABD's automobile insurance plan at the standard rate.
The employee should have strong computer skills (e.g. MS Word, Excel, PowerPoint, and Outlook) to perform this job successfully. Must have the ability to learn other computer software programs as required by assigned tasks.

Responsibilities

Administrative Support: Perform general office duties such as filing, answering phones, copying documents, and maintaining records.
Customer Service: Assist the public by answering questions, providing information about housing programs, and directing inquiries to appropriate staff. This may include handling sensitive or confidential inquiries from residents and landlords.
Application Processing: Receive, review, and process applications for housing assistance. This includes verifying eligibility, ensuring completeness of applications, and updating applicant information in computer systems. Assist applicants and tenants in completing paperwork; act as or obtain the services of a Notary Public as required.
Coordinates criminal background checks for household additions; coordinates verifications for reasonable accommodations with appropriate third parties.
Data Entry and Management: Enter data related to housing applications, tenant and landlord information, and other relevant details into specialized housing databases. Ensure the accuracy and confidentiality of all data.
Communication: Liaise between applicants, tenants, housing specialists, and other stakeholders. This could involve preparing and distributing notices, letters, and other communications regarding housing policies, status updates, and compliance requirements.
Meeting Support: Prepare materials for and assist in housing authority meetings, including taking minutes, organizing agendas, and scheduling appointments.
Compliance and Reporting: Help ensure compliance with local, state, and federal housing regulations and guidelines. Prepare reports and documentation for audits and reviews.
Tenant and Landlord Relations: Help resolve issues between tenants and landlords as part of program management duties.
Financial Processing: Assist in processing rent payments, housing vouchers, and other financial transactions related to housing programs.
Training and Education: Participate in ongoing training and education sessions to stay updated on housing policies, technology updates, and customer service strategies.