Head of External Communications

OpenLoop Health

About The Position

OpenLoop’s mission is to bring care anywhere by powering telehealth solutions at scale. The Head of External Communications will be the chief architect of our public narrative, ensuring OpenLoop is recognized as the essential infrastructure for the future of healthcare. This is a high-autonomy role designed for a seasoned PR expert who can operate as both a strategic counselor to the C-suite and a relentless executor of our media engine. You will be the primary point of contact for all outward-facing dialogue, possessing the mandate to shape our media presence, orchestrate our PR agency’s efforts, and safeguard our reputation during critical industry shifts. This position demands a rare mix of high-level narrative strategy and "in-the-trenches" execution. Reporting to our Chief Commercial Officer, you will have the creative and operational freedom to build a world-class communications arm that bridges the gap between technology and patient care at a national scale.

Requirements

10+ years of professional experience in corporate communications, public relations, or journalism, with a heavy emphasis on healthcare or highly regulated B2B tech.
Proven track record of autonomy, having previously built or significantly transformed a communications function within a high-growth environment.
Exceptional mastery of crisis and issues management, with documented experience protecting brands through periods of intense public or regulatory scrutiny.
Demonstrated success managing PR agencies as a sophisticated client, with a focus on accountability and performance-led outcomes.
Sophisticated writing and storytelling ability, capable of shifting tones between a technical whitepaper and a high-profile media interview for the CEO.

Responsibilities

Define and defend the OpenLoop narrative, building a versatile messaging house that resonates with healthcare executives, policy makers, and the modern clinician.
Direct our external PR partners with total oversight, shifting them from reactive support to proactive growth drivers by setting high-bar objectives and tracking tangible reputational ROI.
Drive a high-velocity media relations engine, leveraging your personal "black book" of deep-rooted connections with healthcare, tech, and business journalists to secure category-defining coverage.
Serve as the definitive gatekeeper for all external press inquiries, ensuring every public touchpoint is deliberate, accurate, and aligned with our long-term objectives.
Lead the "Rapid Response" team as a sovereign authority during sensitive or high-pressure events, providing steady counsel to the board and crafting the communications that maintain market trust.
Empower our executive bench through comprehensive media coaching and the development of high-impact thought-leadership platforms that position our leaders as industry visionaries.
Monitor the pulse of the digital health sector, identifying emerging trends and regulatory movements that OpenLoop can, and should, influence.
Architect the future of the communications function, identifying the talent, budgets, and AI-driven tools needed to support our trajectory as we enter new markets.
Other duties as assigned.