Head of Patient Services

Lantheus • Bedford, MA

1d • $204,000 - $339,000 • Onsite

About The Position

The Head of Patient Services has the unique opportunity to impact the lives of patients all around the world.  S/he will be responsible for the overall patient support program and the overall patient experience. This role will drive strategy and lead growth development, implementation, and management of the patient support program, Lantheus Link, patient/hub services, and initiatives that improve patient access, education, and adherence across the Lantheus portfolio.

S/he will be an ambassador for instilling our cultural values and influential in recruiting, retaining and developing talent to deliver better patient outcomes.

Requirements

• 15+ years in positions of escalating scope and responsibility within healthcare organizations/pharmaceutical industry or the equivalent and/or marketing operations experience
• Extensive experience managing Patient Support Services programs across multiple therapeutic areas
• Comprehensive understanding of the pharmaceutical, diagnostic, and/or medical device industry federal, state, industry, company and customer compliance regulations and policies
• Pharmaceutical/diagnostic/medical device commercial experience/knowledge inclusive of marketing and/or sales, operations, sales training, and/or launch planning
• Strong interpersonal, communication, relationship building and influencing skills
• Strong planning, organizational, and prioritization skills
• Ability to effectively organize and prioritize tasks to achieve established deadlines
• Have excellent public presentation skills, both written and verbal
• Valid driver’s license

Nice To Haves

• Experience in Oncology and/or rare disease
• Preferred area of expertise include patient services operations, market access, patient engagement or field reimbursement
• Patient Services launch experience
• MBA

Responsibilities

• Provide leadership for all patient support programs and initiatives that improve patient access, education, and adherence, and ensure the programs align with Lantheus' mission and strategic goals
• Lead the patient support and patient experience strategy and tactical plan
• Manage the hub provider and lead the development/evolution of patient services to support the current Lantheus portfolio of brands as well as future pipeline assets
• Conduct market research and market landscape analysis to determine the ideal level of services for each brand
• Lead new product launch patient services strategy, planning, and implementation; including but not limited to hub services, field access support, educational support, office support
• Gain organizational alignment, including Executive Leadership, on the value of patient services, proposed offerings and necessary budget
• Manage and lead hub service team and ensure that they deliver high-quality services to patients and healthcare providers and other key partners.
• Achieve performance goals by owning all aspects of your business including being the subject matter authority and trusted advisor by the Commercial organization and key stakeholders
• Manage Standard Operating Procedures (SOPS) and business processes for the patient support services programs and team
• Collaborate with internal stakeholders, including commercial teams, medical affairs, clinical operations, and regulatory affairs, to ensure patient support programs are in line with business objectives and comply with regulatory requirements
• Develop and maintain relationships with external partners and industry organizations to stay up-to-date with best practices and emerging trends to continually enhance the customer experience
• Guide development and implement performance metrics to measure the effectiveness of patient support programs in the marketplace, and use data to drive continuous improvement
• Build and manage budgets and resources, drive financial efficiencies and ensure that expenses are in line with approved budgets and deliverables
• Regularly shares best practices and provides constructive coaching and feedback to members of the team
• Nurture talent and capability of internal and external talent to create business impact and achieve meaningful outcomes
• Demonstrate and employ the judgment, flexibility and situational leadership required to lead through complex combinations of market challenges, including business and organizational change necessitated by changes in the medical, regulatory, and business environment

Benefits

• Employees in this position are eligible for a discretionary performance-based cash incentive, and depending on the level of the role may be eligible for a discretionary annual equity award.
• Benefits for this position include a comprehensive health benefits package that includes medical, prescription drug, dental, and vision coverage.
• Other offerings include life and disability benefits, pre-tax accounts, a 401(k) with company contribution, and a variety of other benefits.
• In addition, employees are eligible for a generous time off package including paid vacation, holidays, sick days, and paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level