Head of People Programs & Operations

Luxury Presence

2d•$185,000 - $220,000

About The Position

As Luxury Presence scales, we are committed to becoming one of the best places to work â a company where people grow fast, do the best work of their careers, and feel deeply connected to the mission and to each other. The Head of Employee Programs & Operations will architect and lead the full ecosystem of internal programs, systems, and experiences that power our employee lifecycle. In this M5 leadership role, you will operate as the product leader for the People function, owning the strategy, execution, and continuous improvement of our most critical People programs, including Learning & Development, internal communications, performance management, engagement, and People systems. You will define how Luxury Presence scales its culture, leadership, and talent experience across a growing, distributed workforce, ensuring our people programs are world-class, data-driven, and built for the future of AI-enabled work. This role is pivotal to helping us attract, engage, develop, and retain top talent â and ultimately, to building a stronger, more connected company. If you thrive in fast-growing environments, love solving complex operational challenges, and enjoy designing systems that elevate how people work and learn, this is your opportunity to make a company-wide impact.

Requirements

8+ years of experience in People Operations, L&D, HR, or Program Management roles, including leadership experience.
Demonstrated success architecting and scaling people programs in high-growth, fast-paced environments.
Proven track record implementing and optimizing People systems (HRIS, LMS, performance platforms, communications tools).
Expertise in internal communications, engagement strategies, and change management.
Strong project and program management skills â able to oversee multiple large initiatives simultaneously with precision and accountability.
Highly data-driven: you build insights, dashboards, and KPIs that inform decisions and demonstrate impact.
Experience partnering with senior executives and influencing at all levels of the organization.

Responsibilities

Develop and execute a multi-year vision for a seamless, AI-powered employee experience.
Drive adoption and integration of automation across lifecycle programs to increase efficiency and reduce manual work.
Build a data-driven operating model for the People team, including dashboards, reporting frameworks, and impact metrics.
Use insights to inform strategic priorities and continuously improve programs at scale.
Create and own a comprehensive L&D roadmap, including onboarding, leadership development, and continuous learning.
Launch high-impact learning programs within the first six months â one foundational and one strategic â with measurable outcomes and participation.
Partner with leaders to identify capability gaps and design development pathways that support our business strategy.
Build and operationalize an internal communications strategy that improves clarity, transparency, and alignment across all levels.
Strengthen our communication channels, including All-Hands, People newsletters, manager comms, and digital platforms.
Lead programs that enhance belonging, culture, and cross-company connectivity.
Own vendor evaluation, selection, and rollout for HR, performance, onboarding, and learning systems.
Ensure systems are integrated, accurate, compliant, and optimized for usability and insights.
Reduce operational friction through automation, process redesign, and scalable workflows.
Build frameworks, playbooks, and templates for core People cycles, including onboarding, performance reviews, engagement surveys, and promotions.
Establish a consistent operating rhythm that aligns People, leadership, and cross-functional partners.
Document everything â creating a structured library of SOPs, AORs, and scalable processes that support hypergrowth.