Head of Technology Enablement & Operations - North America region

Straumann•Andover, MA

2d•$185 - $210

About The Position

The Straumann Group is a leading global provider of dental technologies and solutions, dedicated to advancing oral health and restoring patients’ smiles worldwide. Headquartered in Basel, Switzerland, Straumann develops, manufactures, and markets an extensive portfolio of products and services across implantology, restorative dentistry, orthodontics, digital dentistry and biomaterials. Its solutions — ranging from dental implants and CAD/CAM prosthetics to digital workflows and clear aligners — are designed to help dental professionals deliver predictable, high-quality care. Straumann’s products and services are available in more than 100 countries through a broad network of subsidiaries and partners, supported by a deep commitment to scientific excellence, customer focus, and innovative engineering. Straumann Operations in North America In North America, Straumann’s operations play a strategic role in delivering the Group’s mission to support dental professionals, improve patient outcomes, and drive innovation in key markets. Straumann USA — with corporate and operational facilities in Massachusetts — serves as a central hub for market execution, product delivery, customer support, and operational excellence across the region. The North American organization manages sales, distribution, manufacturing, training, and technical support for a comprehensive range of dental solutions, including implant systems, prosthetics, digital tools, and practice-oriented services. As part of Straumann’s global footprint, the region drives collaboration with clinical partners and contributes to the company’s broader growth objectives through executional leadership and deep engagement with dental professionals and laboratories in the U.S. and Canada Position Summary Reporting to the Chief Technology & Information Officer, the Head of Technology Enablement & Operations for the North America (NAM) subsidiary is responsible for leading regional IT operations, managing a team, and aligning IT strategy with business goals. Key qualifications include 10+ years of management experience, strong technical skills in areas like ERP, CRM and Cloud technologies, and experience in leadership, project management, and vendor relations. One of the key requirements for this role includes acting as a liaison between the headquarters and local businesses and being the primary contact for all regional technical issues.

Requirements

Bachelor’s degree in computer science, IT, or related field (or equivalent experience). An advanced degree is often preferred.
10+ years of IT management experience, with at least 5-10 years in a leadership role.
Proven experience managing a team, including remote teams.
Deep technical knowledge of both Enterprise applications (SAP) and IT infrastructure (including cloud technologies such as AWS and Azure services)
Experience with IT service management (ITSM) systems (e.g., ServiceNow.)
Proficiency with remote access tools (e.g., Upstream,).
Experience troubleshooting hardware (HP and Apple devices).
Strong Analytical skills and ability to use data tools such as SAC and Power BI

Nice To Haves

Strong Project Management Skills, including the ability to align, communicate and coordinate with external and internal stakeholders across functional and geographical boundaries.
Ability to influence and guide decision makers towards consensus of requirements/solution, including prioritization of goals and projects.
Build relationships and trust with honesty and openness with a player learner mindset.
Proven ability to learn new concepts and technologies and apply them to organization specific conditions.
Excellent oral and written communication, decision making, presentation, human relations, and organizational skills.
Experience working with a global organization.
Certifications such as PMP, ITIL, or CISSP.
Experience in the Med devices or regulated industry will be added advantage

Responsibilities

Oversee all IT operations and infrastructure for the NAM region, including network, hardware, software, and cloud environments, ensuring optimal performance and reliability.
Lead, manage, and develop a high-performing regional Tech Support team, fostering a culture of accountability, innovation, and continuous improvement.
Serve as the primary point of contact for all technical issues within the region, ensuring timely resolution and stakeholder satisfaction.
Align regional technology strategy with business objectives, driving initiatives that support growth, operational excellence, and digital transformation.
Manage the regional technology budget, monitor performance metrics, and ensure cost efficiency across all IT services.
Ensure compliance with global technology policies, cybersecurity standards, and regulatory requirements, executing adherence throughout the region.
Partner with headquarters to implement global systems and platforms, ensuring seamless integration and adoption across the NAM region.
Lead efficiency-focused AI initiatives, leveraging advanced technologies to optimize processes, enhance decision-making, and deliver measurable business value.
Drive the SAP S/4HANA transformation program for the NAM region, ensuring successful deployment, change management, and alignment with global ERP strategy.
Collaborate with regional managers and HQ to ensure consistent IT service delivery, adherence to SLAs, and harmonization of technology standards.
Manage and maintain strategic relationships with external vendors and outsourced service providers, ensuring quality and cost-effectiveness.
Handle on-call escalations and critical incident management as needed, maintaining business continuity and minimizing downtime.
Works with key users and subject matter experts to ensure adequate process documentation (manuals, SOPs, Work Instructions etc.).
Keeps up to date with technical and industry sector developments.
Supports the business user community in all NAM entities, building relationships, promoting adequate knowledge and skill levels related to the use and ongoing improvement of business processes and solutions.