Head of US Facilities

Next Insurance•Boston, MA

20h•Onsite

About The Position

ERGO NEXT's mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you’ll find ERGO NEXT. Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in. The Head of US Facilities will lead the strategic operations, facilities management, and Office employee experience for all US-based offices. Reporting to the Director of Global Workplace, based in Israel, this role ensures our environments are safe, inclusive, and optimized for productivity. You will lead a distributed team to deliver a seamless "day in the life" for our US employees while managing local vendor relationships and multi-million dollar Opex budgets. This is a hands-on role that blends strategic planning with operational execution.

Requirements

BA/BS degree required; advanced degree or facilities certification preferred.
8+ years of experience in facilities management, workplace operations, or corporate real estate.
Experience managing multiple sites across different geographies.
Proven experience leading distributed teams.
Ability to operate independently and make sound decisions in real-time situations.
Strong analytical, decision-making, and problem-solving skills.

Responsibilities

Own end-to-end facilities operations across Waltham, Palo Alto (HQ), and Rochester offices.
Drive standardization across US sites while allowing for local needs.
Manage all vendor relationships including janitorial, security, HVAC, reception, catering, and property management; negotiate contracts and enforce SLAs.
Ensure full compliance with OSHA requirements, local building codes, and internal safety standards; lead emergency preparedness and business continuity planning.
Oversee logistics for company events, executive visits, and major internal gatherings to ensure operational excellence.
Provide regular reporting to the Director of Global Workplace on budget performance, utilization trends, vendor performance, and risk management.
Lead and develop a distributed facilities and workplace team, establishing clear accountability and consistent service standards across sites.
Partner with Finance, HR, IT, and Security to ensure a seamless and secure workplace experience.
Serve as the senior escalation point for complex workplace issues and ensure timely resolution across all US sites.
Support a positive employee experience across all US locations.
Own US Workplace Opex and Capex budgets, including forecasting, variance management, and cost optimization initiatives.
Support lease renewals, landlord relationships, site reconfigurations, build-outs, and decommissioning projects in partnership with Global Workplace leadership.
Analyze space utilization and occupancy data to provide strategic recommendations on footprint optimization and hybrid workplace strategy.