Center for Health Equity- Health Navigator

Children’s Hospital of Philadelphia • Philadelphia, PA

2d • $23 - $28

About The Position

The Community Health Worker serves as a bridge between the community, health care and the social service systems. The Community Health Worker acts as a liaison by helping individuals, families, groups, and the communities develop their capacity and access to resources. They work in both the clinical setting and community-based setting. The Community Health Worker provides support by making hospital and/or home and community-based visits to educate patients and families on accessing quality care and health information.

Requirements

• High School Diploma / GED Required
• At least three (3) years of community-based health work, working in the pediatric community, care coordination or case management Required
• Ability to travel by car or independence on public transit, taxi, or ride-sharing program
• Knowledge of local community agencies and organizations.
• Strong interpersonal skills, communications skills, problem-solving skills, teaching and coaching skills, and community networking skills.
• Ability to work effectively with a wide range of constituencies in a diverse community.
• Outstanding customer service and communication skills
• Ability to work independently and in collaboration with other teams
• Ability to navigate Smartphones and mobile devices; IOS and Android
• Excellent computer skills; email, Word, EPIC
• Understands and values the importance of equitable access to healthcare

Nice To Haves

• Personal experience with medical complexity preferred but not required

Responsibilities

• Work to reduce cultural and socio-economic barriers between patients and institutions
• Refer families to community resources, social services, insurance providers and other relevant providers for medically complex patient and families recommended or identified by the care team
• Continuously expands knowledge and understanding of community resources and services
• Communicates identified family needs to the larger care team, including social workers and other clinical professionals
• Provide clear and concise documentation of patient/family interactions and home visits
• Motivate patients to be active and engaged participants in their health and overall wellbeing
• Engages families in obtaining self-management skills for management of health needs
• Utilizes high-level engagement techniques to establish rapport with patient families
• Contributes to the orientation and onboarding process of new staff

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED