Healthcare IT Support Analyst

Private Label Staff•Tallahassee, FL

22h•Onsite

About The Position

We are seeking a Customer Support Technician (Advanced) to support immunization information systems and electronic health record (EHR/EMR) platforms. This role will provide technical support, training, and data quality assistance to healthcare providers and organizations using state-managed systems such as Florida SHOTS. This individual will act as a key liaison between healthcare providers, software vendors, and internal teams, ensuring accurate data uploads, system adoption, and ongoing operational success.

Requirements

Medical Assistant certification, healthcare-related degree, or technology degree
Minimum 4 years of experience with: Immunization Information Systems (IIS), OR Electronic Medical Records (EMR/EHR) systems
Experience working with various healthcare provider types (clinics, hospitals, etc.)
Strong understanding of: Healthcare workflows
Medical practice management
Billing and EMR systems
Ability to manage multiple projects, providers, and priorities simultaneously
Excellent written and verbal communication skills
Strong problem-solving and troubleshooting abilities
Proficiency in: Microsoft Word, Excel, PowerPoint
Web-based meeting and training platforms (Zoom, Teams, etc.)

Nice To Haves

Experience supporting state or public health systems
Familiarity with Florida SHOTS or similar immunization registries
Experience in data quality, reporting, or system implementation support

Responsibilities

Provide daily phone and web-based support to healthcare organizations using immunization systems and data upload tools
Conduct remote training sessions for medical provider staff using web-based platforms
Assist providers with system usage, troubleshooting, and workflow optimization
Support data upload processes, ensuring accuracy and compliance with system requirements
Troubleshoot data quality issues in collaboration with implementation specialists and trainers
Monitor and manage provider upload activity, identifying and resolving gaps in data submission
Assist with interoperability documentation and processes as required
Proactively contact providers who are delinquent in data uploads
Provide guidance and support to ensure continued system participation and compliance
Add and maintain new and expanding provider sites within the system
Track and report on: Data upload activity and production metrics
Provider engagement and issue resolution
Training outcomes and system performance
Prepare detailed monthly reports for stakeholders
Communicate progress via email, phone, and virtual meetings
Participate in: Weekly team and field meetings
Cross-functional coordination with trainers and implementation teams
Monthly stakeholder updates with program leadership
Collaborate to identify trends, resolve issues, and improve processes
Ensure strict adherence to data security, confidentiality, and HIPAA-related policies
Follow all state and departmental guidelines related to data handling and system access