IT Support Analyst

Quanta Infrastructure Solutions Group, LLC • Atlanta, GA

1d • Onsite

About The Position

As an IT Support Analyst, you’ll keep desktops, laptops, and networks running smoothly! With a fast-growing office, you’ll make a tangible impact from day one.

Requirements

• 3–6 years of IT support experience, including at least 2 years in a corporate enterprise environment.
• Hands-on experience supporting Microsoft Active Directory and Microsoft 365, including user provisioning, permissions, and account management.
• Experience with endpoint management tools such as Microsoft SCCM or Microsoft Intune for device deployment, updates, and policy management.
• Exposure to Microsoft Azure environments, including cloud storage, virtual machines, and infrastructure services.
• Experience troubleshooting VPN connectivity, preferably Cisco AnyConnect or similar remote access tools.
• Familiarity with IT ticketing systems such as Jira, ServiceNow, or similar platforms for incident tracking and support workflows.

Responsibilities

• Provide first-line technical support for IT hardware, software, and engineering applications in a fast-paced corporate environment.
• Image, configure, troubleshoot, and repair Dell and Lenovo laptops/workstations, including high-performance engineering devices.
• Support Microsoft 365 and Active Directory administration, including user setup, permissions, and account management.
• Deploy and manage laptops using SCCM and/or Microsoft Intune for imaging, updates, and endpoint management.
• Support Microsoft Azure environments, including file storage, virtual machines, servers, and cloud infrastructure.
• Troubleshoot VPN connectivity using Cisco AnyConnect and support company mobile devices.
• Manage employee onboarding/offboarding, hardware inventory, asset tracking, and lifecycle refresh programs.
• Provide high-quality in-person, phone, and video support, including executive-level users and occasional after-hours needs.
• Document solutions and troubleshooting steps within IT knowledge bases and internal documentation.
• Travel up to 30% to support regional offices as needed

Benefits

• Competitive base salary
• Generous PTO & paid holidays to maintain work-life balance
• 401(k) with a generous match to plan for your future
• Comprehensive benefits – medical, dental, vision, and life insurance
• Weekly pay for consistent, reliable compensation
• Great mentoring & career growth opportunities – we invest in your development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees