Healthcare Pathways Navigator & Program Manag

Homebridge Inc•San Francisco, CA

3d•Hybrid

About The Position

Homebridge serves a high risk, high needs, complex-diagnosed population with a combination of domestic, personal, and paramedical homecare functions funded through IHSS. Our work allows an often-underserved population to live safely in their community. Homebridge offers a dynamic, fast-paced work environment with 420+ unionized field workers and 100+ internal office staff. Homebridge, in partnership with City College of San Francisco (CCSF), San Mateo Adult Education, and regional workforce and employer partners, seeks a Healthcare Pathways Navigator & Program Manager to manage and coordinate end‑to‑end career pathways into healthcare roles. This role is responsible for ensuring candidates successfully move across complex, multi‑step pathways—from ESL and foundational training, through vocational and clinical programs, and into employment—across five defined tracks: Caregiving (HCP I), CNA, LVN, RN, and Community Health Worker (CHW). The Navigator & Program Manager functions as both: 1. A candidate‑facing navigator, ensuring warm handoffs, enrollment completion, persistence, and placement; and 2. A cross‑agency program manager, coordinating Homebridge, CCSF, adult education partners, and employers to keep pathways operating as a single, integrated system. This role is the primary “glue” holding together education, training, clinical placements, and employment outcomes.

Requirements

Strong understanding of education‑to‑employment pathways, workforce development systems, and career navigation models.
Demonstrated ability to coordinate across multiple institutions and systems (education, workforce, healthcare employers).
Knowledge of adult education, English Language Learner (ELL) support models, and culturally responsive navigation practices.
Ability to manage complex, multi‑step processes with varying timelines and requirements.
Strong facilitation and relationship‑management skills; ability to align diverse partners toward shared outcomes.
Excellent organizational, tracking, and follow‑through skills.
Ability to analyze progress data, identify gaps, and implement practical solutions.
Strong written and verbal communication skills across technical and non‑technical audiences.
Ability to work independently while exercising sound judgment in a collaborative, cross‑agency environment.
Comfort operating in grant‑funded or publicly funded program environments with defined outcomes and reporting requirements.
Bachelor’s degree in public health, education, social services, workforce development, healthcare administration, or a related field required
Minimum of 5 years of progressively responsible experience in workforce development, education‑to‑career programs, student services, navigation, case management, or program coordination.
Demonstrated experience supporting adult learners, English Language Learners, or frontline workforce populations.
Experience coordinating multi‑partner initiatives or programs spanning education, training, and employment.

Nice To Haves

Master’s degree preferred.
Experience with community colleges, adult education, healthcare workforce pathways, or grant‑funded programs strongly preferred.
Bilingual or multilingual capability preferred.

Responsibilities

Serve as the central navigation point for candidates entering healthcare career pathways.
Guide candidates through multiple handoffs across institutions, ensuring no drop‑off between stages.
Support candidates with: Intake and readiness assessment Enrollment into ESL, vocational, and academic programs Registration, paperwork, scheduling, and compliance requirements Transitions between training phases and institutions
Track individual candidate progress from entry → training → clinical/fieldwork → job placement.
Proactively intervene when candidates encounter barriers (academic, logistical, language, or system‑based).
Coordinate ESL enrollment at CCSF or San Mateo.
Manage candidate return to Homebridge for home care training.
Organize community‑based career exploration and live job shadowing.
Ensure high‑volume throughput (approximately 100 enrollments annually) while maintaining completion and placement targets.
Support transition into job placement at Homebridge.
Coordinate progression of experienced Home Care Providers through STEPs (I, II, III).
Support enrollment in CNA certification programs at CCSF or San Mateo.
Track completion of required clinical hours.
Coordinate certification, testing, and transition to CNA employment at Homebridge or employer partners.
Support enrollment in accredited LVN programs.
Track demanding clinical hour and documentation requirements.
Provide additional navigation and persistence support due to program intensity.
Coordinate placement into LVN roles at Homebridge or partner employers.
Support enrollment into RN/ADN/BSN programs.
Track long‑term academic and clinical rotations.
Coordinate NCLEX preparation and transition into RN employment.
Maintain continuity across extended timelines and multiple institutions.
Coordinate ESL enrollment where needed.
Support enrollment into CHW vocational training programs.
Manage community‑based fieldwork and job shadowing at Homebridge.
Support transition into CHW employment and advising for continued education (MSW/MPH pathways).
Serve as the day‑to‑day coordinator across Homebridge, CCSF, San Mateo, and partner agencies.
Convene and facilitate regular pathway coordination meetings to: Review candidate flow and bottlenecks Confirm handoffs and responsibilities Align timelines across institutions
Hold partners accountable to agreed processes and timelines.
Translate across education, workforce, and employer systems to ensure shared understanding.
Identify breakdowns in the pathway and implement practical fixes.
Maintain centralized tracking of: Enrollment Completion Credential attainment Clinical/fieldwork completion Job placement outcomes
Support Homebridge and CCSF with grant reporting requirements, including progress and outcome documentation.
Monitor progress against pathway volume and completion assumptions.
Document lessons learned and operational best practices to strengthen long‑term sustainability.
Coordinate with Homebridge hiring teams and external employers to align training completions with workforce demand.
Support onboarding transitions and early employment stabilization.
Ensure pathways remain responsive to healthcare labor market needs.