Healthcare Services Representative III - Patient Access Center - Kelsey Seybold Clinic: Pearland
About The Position
Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together. This position schedules, confirms and cancels appointments and answers calls from Answering Service, PAC Radiology Scheduling and Kelsey Care Priority patients in a timely, efficient and courteous manner. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- High School Diploma
Nice To Haves
- 1+ years of Kelsey-Seybold Patient Access Center experience in a HSR I role
- 6+ months of Kelsey-Seybold Patient Access Center experience in a HSR I role with demonstrated service excellence equaling a 4.5 or higher overall scorecard metric
- 6+ months of Kelsey-Seybold Patient Access Center experience in a HSR II role
Responsibilities
- Coordinating the collaboration between KSC internal partners; interfacing daily with internal and external providers both and facilitating communications between patients and providers
- Resolves patient issues utilizing identified resources, provides comprehensive service to facilitate a resolution for any caller request and provides support and backup to HSRs I, II and III
- Acquires and maintains computer skills to effectively utilize applicable software to effectively perform duties in the Answering Service, PAC Radiology and Kelsey Care Priority areas
Benefits
- a comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
