Help Desk Intern

Raphael and Associates • Rutherford, NJ

8d • Onsite

About The Position

Raphael and Associates is a leader in claims administration and independent adjusting.

We are seeking a Help Desk Intern to support our Information Technology team during the Summer of 2026. This internship provides hands‑on experience as a first-level contact and problem resolution for all hardware, software and application problems and requests.

This position will be located at our Rutherford, New Jersey home office.

Requirements

• Undergraduate student pursuing a degree in Computer Science or related areas.
• Minimum 3.0 GPA.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook.
• Strong written and verbal communication skills.
• Organized, detail‑focused, and ability to manage multiple tasks.

Responsibilities

• Set up and configure laptops, desktops, mobile devices, printers, and other office equipment.
• Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases both in-house and remotely.
• Assist with the day-to-day roll out of hardware and software updates, patches, and configuration changes as directed by the IT department.
• Observe current abilities of end users and assist on the development of training guides for existing and new employees.
• Provide accurate and timely logging of problems and resolution for problems in the Support Ticketing database-act as a liaison between end users and IT staff to assure accurate problem interpretation.
• Support organizational goals and values.

What This Job Offers

• Career Level: Intern