Help Desk Support Specialist

Weymouth Public Schools•Weymouth, MA

About The Position

HELP DESK SUPPORT SPECIALIST Weymouth Public Schools is a dynamic and inclusive learning community dedicated to "Educational Excellence for Every Weymouth Student." Our vision is centered on empowering each individual to reach their full potential in a diverse, equitable, and supportive environment. We educate over 5,600 students in 11 school buildings, including Weymouth Early Childhood Center, eight elementary schools (grades K-5), Chapman Middle School (grades 6-8), and Weymouth High School (Grades 9-12). At each of our schools, we are committed to fostering curiosity, celebrating diversity, and nurturing a lifelong passion for learning. Our highly qualified educators and staff members work to provide personalized attention and support to ensure that every student thrives. General Summary: The Helpdesk Support Specialist provides essential Tier 1 technical support to students, staff, and families, ensuring a seamless digital learning environment across the district. This full-time, year-round role requires a proactive problem-solver with expertise in multi-platform hardware and software. We are seeking a detail-oriented professional dedicated to maintaining high-quality technical service and supporting our educational community’s evolving technology needs.

Requirements

High School Diploma or Equivalent
Prior information technology experience preferred
Proficiency with MacOS, Windows 10, and ChromeOS, iPadOS, iOS
Familiarity with Google productivity suite
Excellent written and oral communication skills
Organized and able to keep detailed notes on tickets
Ability to diagnose and resolve basic computer technical issues

Responsibilities

Provide tier 1 technical support to staff, students, and families
Setup, configure, diagnose and repair end-user devices including Chromebooks, iPads, Windows laptops/desktops, and MacBooks
Ability to follow EdTech policies and procedures
Provide support with Google Workspace for Education
Support district staff with all District required technology and systems
Maintain accurate inventory of technology
Identify and escalate issues within the EdTech team
Follow-up with customers to ensure issues are resolved
Process warranty repair requests with vendors
On rare occasion, may be required to travel to other school buildings in the district.
All other duties as assigned by the Director of Educational Technology