Help Desk Technician

Holland & Sherry•Owings Mills, MD

20h•$40,000 - $50,000•Onsite

About The Position

Holland & Sherry is a world-class manufacturer of luxury fabrics for interiors and apparel, serving the world’s leading interior designers and tailors. With a global presence across 17 locations, we are known for our uncompromising standards, craftsmanship, and consistency. Our success is driven by a diverse and highly skilled team who take pride in supporting both creativity and operational excellence. We are currently seeking a Help Desk Technician to join our U.S. team. In this role, you will provide hands-on technical support to sales professionals, office staff, and manufacturing teams across our global organization. This is an excellent opportunity for someone who enjoys problem-solving, values service and takes pride in helping others work efficiently and confidently with technology.

Requirements

Minimum of 2 years of Help Desk experience (required)
Strong experience supporting Windows and Mac environments (required)
Experience with Exchange/Outlook support (required)

Nice To Haves

Exposure to Citrix/virtualization, VoIP systems, and Apple devices (preferred)

Responsibilities

Configure and deploy Windows computers, Macs, and Apple iPads in accordance with company standards
Assist with the installation and setup of computers and printers on the local area network (LAN)
Provide timely, high-quality support to end users by responding to help desk requests and trouble tickets
Troubleshoot and resolve issues related to Windows, Exchange/Outlook, cloud printing, Citrix, Apple devices, LAN connectivity, and phone systems
Serve as a first point of contact for technology-related issues, resolving hardware, software, network, and system problems prior to escalation
Support internal business applications and ensure a smooth technology experience for employees