Help Desk Technician

Berkshire Hathaway Direct Insurance Company•Jenkins Township, PA

2d•$21 - $25•Hybrid

About The Position

We are looking for a Help Desk Technician interested in working in a dynamic, fast-paced organization. As a technician on our team, you will help support biBerk’s users at one of our office locations in Omaha, NE, Pittston, PA, or San Antonio, TX. In this role, you will be an integral part of the IT team with outstanding communication, collaboration, and attention to detail. You will be counted on to respond to users' technical issues, and setup and configure new users and endpoints. If you are passionate about information technology, we should talk. We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within biBerk. This is presently a hybrid role with both in-office work and work from home (subject to change).

Requirements

Bachelor’s degree in Computer Science/Engineering/Related field or equivalent working experience
1+ Year of proven experience in a helpdesk\desktop support role
Ability to work from 8:30AM-5:00PM EST, this is currently a hybrid role with both in-office and work from home days (subject to change).
Windows 10
Understanding of Intel\AMD Desktop and Laptop hardware
Active Directory
Office365

Nice To Haves

Basic networking concepts
Basic security concepts
Basic VOIP concepts

Responsibilities

Setup new users in Active Directory
Setup new users with Office365
Configure new laptops and desktops for employee use
Assist with first level troubleshooting of user issues, escalate issues as necessary
Remove user access when they are no longer with the organization
Install software on desktops and laptops as required to support business needs
Manage groups within the AD infrastructure
Setup new users on the VOIP system
Setup users as required in 3rd party SaaS applications
Troubleshoot email issues within Office365
Troubleshoot end user network issues

Benefits

Medical (PPO/HDHP), vision, disability, and life insurance.
Enhanced dental plan with orthodontia coverage in addition to a standard plan.
Generous PTO plan for all benefit-time eligible employees.
Paid company holidays and 4 floating holidays.
Paid parental leave.
Employee Retirement Savings Plan/401(k) with company match and immediate vesting.
Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs.
Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment.
Wellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs.
Voluntary benefits that include accident, critical illness, and hospital indemnity.
Employee discount and rewards program on travel, tickets, electronics, home, and more.