Help Desk Support Tech

WESTERN BRANCH DIESEL LLC•Portsmouth, VA

7d•Onsite

About The Position

Western Branch Diesel, a subsidiary of Indel Power Group, has an opening for a Help Desk Technician at our location in Portsmouth, VA. This individual should be friendly, customer-oriented IT professional who is looking for an opportunity to multi-task, thrive, and grow in a fast-paced work environment. The Help Desk Technician will interact with all levels and departments within our company to provide technical advice, troubleshoot, and support users.

Requirements

One year of computer help desk experience, preferred
English proficiency, strong written and verbal communication skills, required
Working knowledge of Windows desktop operating systems, versions 7, 8/8.1, and 10
Excellent customer service skills
Understanding of domain managed systems, LAN/WAN architecture
Problem solving and analytical abilities

Nice To Haves

Network+ certification, recommended

Responsibilities

Troubleshoot and resolve technical hardware and software issues in person, remotely, and via telephone
Help desk, user support, and line-of-business application support
Work in a centralized team to answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, remote and in person requests
Interview users to collect information about problems and lead users through diagnostic procedures to determine the source of error
Identify and discuss root causes of user technical issues
Identify and discuss vulnerabilities or areas of poor system performance
Keep system documentation up to date, including configurations and inventory
Identify and escalate situations requiring urgent attention